Limousine Ambassador

Marina Bay Sands PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Limousine Dispatcher to oversee dispatch operations and coordinate guest requests. The ideal candidate has experience in hotel operations, a service-oriented attitude, and familiarity with Singapore's roads. Responsibilities include assigning jobs to drivers, generating reports, and ensuring guest satisfaction. This role requires excellent communication and IT skills, along with the ability to work various shifts.

Qualifications

• Experience in hotel operations preferred.
• Prior customer service experience is an advantage.
• Able to multi-task and work well under pressure.

Responsibilities

• Oversee and assign jobs to drivers through Limousine Dispatch System.
• Generate and update daily reports for bookings.
• Coordinate limousine booking requests and inquiries.

Skills

Service-oriented

Good command of spoken English

IT proficient

Excellent listening skills

Familiar with Singapore roads

Education

Certificate in Hospitality Operations or related field

Tools

Microsoft Word

Microsoft Excel

Google Maps

Job description

Job Responsibilities

Perform the duties as a limousine dispatcher according to the Limousine Standard Operating Procedures (SOPs)
• Oversees and assign jobs to drivers based on queue list through Limousine Dispatch System (LDS)
• Ensuring all guests’ special requests are met, booking details are correct before dispatching out to drivers.
• Rationale the vehicles for any ad-hoc requests and assign vehicle accordingly
• Monitor all drivers’ movements during their shifts
• Able to forecast current day’s vehicle requirements and activate or stand down outsource disposal fleet based on operational demands.
• Adhere to company policies, compliance guidelines and procedures

Perform the duties as a limousine coordinator according to the Limousine SOPs
• Generate and update daily reports
• Coordinate limousine booking requests, inquiries; handle emails and phone calls
• Perform posting of limousine charges to guest’s entitlements or various payment modes using Point of Sale (POS) machine
• Ensure that all completed jobs are correctly charged and posted, and their check numbers are updated in our Limousine Booking System
• Collate and update external vendors daily on bookings for any services that we may require from them, such as coach services or airport meet & greet services
• Perform administrative duties as requested such as filing of reports
• Adhere to company policies, compliance guidelines and procedures
• Perform any ad hoc duties and responsibilities assigned by the Management

Job Requirements

Education & Certification
• Certificate in Hospitality Operations or related field preferred

Experience
• Experience working in hotel operations is preferred.
• Experience working in a service and hospitality industry will be an advantage
• Prior customer service experience or in the same capacity is an advantage


Other Prerequisites
• Service-oriented and a good team player
• Good command of spoken English. Knowledge of additional languages is an advantage
• IT proficient, comfortable using Microsoft Word, Microsoft Excel and Google Maps
• Pleasant personality with excellent listening skills
• Able to work independently
• Able to multi-task and work well under pressure
• Familiar with Singapore roads, Hotel locations, places of interest, entertainment and F&B outlets and residential areas
• Familiar with all Airport and Ferry terminals in Singapore
• Willing to work various shifts, including mornings and afternoons, as well as on public holidays