Lifestyle Store Manager

OCBC Bank; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading financial services institution in Singapore is seeking an Assistant Store Manager to lead a team in delivering exceptional customer experiences. The ideal candidate will have a degree in business or finance and at least 3 years of leadership experience in the banking or financial services industry. Strong leadership and customer service skills are essential for success in this role, which offers competitive salary and professional development opportunities.

Benefits

Competitive base salary

Flexible benefits

Industry-leading learning opportunities

Qualifications

• At least 3 years of experience in a leadership role, preferably in banking or financial services.
• Strong communication skills to inspire a team.
• Ability to adapt to changing priorities in a fast-paced environment.

Responsibilities

• Lead and manage a team of customer service representatives.
• Develop and implement sales strategies for business growth.
• Provide coaching and training to enhance team skills.

Skills

Leadership

Customer service

Sales growth

Analytical skills

Education

Degree or diploma in business or finance

Job description

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As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.Assistant Store ManagementWhy JoinImagine being part of a team that helps customers achieve their financial goals. As an Assistant Store Manager at OCBC, you'll play a key role in leading a team to deliver exceptional customer experiences. You'll be part of a dynamic and supportive environment where you can grow your skills and advance your career.How you succeedTo succeed in this role, you'll need to be a people person with a passion for leadership. You'll focus on building a high-performing team, driving sales growth, and delivering outstanding customer service. You'll also need to stay up-to-date with industry trends and regulatory requirements to ensure our store operations are compliant and efficient.What you do- Lead and manage a team of customer service representatives to achieve sales targets and customer satisfaction goals- Develop and implement sales strategies to drive business growth- Provide coaching and training to team members to enhance their skills and knowledge- Manage store operations, including customer complaints and feedback- Collaborate with other departments to ensure seamless customer experiencesWho you are- A degree or diploma in a relevant field, such as business or finance- At least 3 years of experience in a leadership role, preferably in the banking or financial services industry- Strong leadership and communication skills, with the ability to motivate and inspire a team- Excellent customer service skills, with a focus on delivering exceptional experiences- Strong analytical and problem-solving skills, with the ability to make informed decisions- Ability to work in a fast-paced environment and adapt to changing prioritiesWho we areAs Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.What we offerCompetitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.Assistant Store ManagementWhy JoinImagine being part of a team that helps customers achieve their financial goals. As an Assistant Store Manager at OCBC, you'll play a key role in leading a team to deliver exceptional customer experiences. You'll be part of a dynamic and supportive environment where you can grow your skills and advance your career.How you succeedTo succeed in this role, you'll need to be a people person with a passion for leadership. You'll focus on building a high-performing team, driving sales growth, and delivering outstanding customer service. You'll also need to stay up-to-date with industry trends and regulatory requirements to ensure our store operations are compliant and efficient.What you do- Lead and manage a team of customer service representatives to achieve sales targets and customer satisfaction goals- Develop and implement sales strategies to drive business growth- Provide coaching and training to team members to enhance their skills and knowledge- Manage store operations, including customer complaints and feedback- Collaborate with other departments to ensure seamless customer experiencesWho you are- A degree or diploma in a relevant field, such as business or finance- At least 3 years of experience in a leadership role, preferably in the banking or financial services industry- Strong leadership and communication skills, with the ability to motivate and inspire a team- Excellent customer service skills, with a focus on delivering exceptional experiences- Strong analytical and problem-solving skills, with the ability to make informed decisions- Ability to work in a fast-paced environment and adapt to changing prioritiesWho we areAs Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.What we offerCompetitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.