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Role Overview
Provide world-class technical support for in-service and delivered products, ensuring design intent is maintained throughout the product lifecycle. Enhance safety, reliability, and cost-effectiveness by modelling product performance, identifying deterioration mechanisms, and implementing robust solutions.
Key Responsibilities
- Safety & Compliance: Manage known and potential safety issues (SAR & RT), participate in safety boards as per the Safety Management Plan. Ensure compliance with regulatory and business requirements, acting as a Technical Authority when delegated.
- Technical Support & Issue Resolution: Provide technical support for operational queries and issues. Lead root cause investigations, implement containment actions, and recommend corrective measures. Conduct technical surveillance and quality assurance audits to enhance product performance and customer satisfaction.
- Reliability & Performance Optimization: Set and monitor reliability targets using historical data and statistical analysis. Predict future safety and reliability performance through failure rate modeling and risk assessment. Identify cost reduction opportunities by reviewing lifecycle engineering policies and maintenance plans.
- Lifecycle Data & Health Monitoring: Analyse and model through-life performance, deterioration mechanisms, and service attributes. Support the development and implementation of Health Monitoring Systems. Gather in-service data, drive continuous improvement, and integrate lessons learned into future designs.
- Technical Communication & Stakeholder Engagement: Develop and approve technical publications for OEMs, maintenance teams, and customers. Prepare and deliver reports and presentations to platform providers, regulators, and internal stakeholders. Lead cross-functional teams, including specialists, suppliers, customers, and partners.
- Qualifications & Experience: Engineering or Numerical degree (or equivalent experience). Strong understanding of component/system functionality and numerical methods. Experience in troubleshooting, problem resolution, and complex technical challenges. Familiarity with in-service operations, including regulatory and compliance requirements. Proven ability to support and lead cross-functional teams.
Job Category: Engineering for Services
Posting Date: 21 May 2025; 00:05
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: Industrial Machinery Manufacturing
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