Library Officer: Impactful Reference & Collections Lead

NLB National Library Board; Singapore; Hybrid; SGD 42,000 - 60,000; Full time

Job summary

The National Library Board (NLB) in Singapore invites an experienced frontline library professional to join our team. You will deliver reference and information services to library users onsite and online, handle loans, and support information literacy sessions and programmes.

You will oversee Reading Rooms operations, contribute to collection maintenance, and assist in projects while ensuring quality customer service and efficient operations.

Qualifications

• 3 to 5 years of frontline service experience.
• Proficient in speaking and reading Chinese language.
• Systematic, meticulous and self-driven; able to handle operational matters.
• Contribute to NLB mission and vision; support researchers, scholars and public users.
• Appreciates operational challenges and can propose workable solutions.

Responsibilities

• Provide reference and information services onsite and online (CRM) including Tier 3 enquiries.
• Manage loans services according to library policies.
• Conduct information literacy sessions, class visits, tours and programmes.
• Coordinate Reading Rooms operations and ensure spaces meet user needs.
• Assist in projects related to Reading Rooms setups and new services.
• Compile statistics/reports and support administrative duties.

Skills

Chinese language proficiency

Frontline service experience

Teamwork

Problem solving

Tools

ILS (Integrated Library Management System)

Job description

The National Library Board (NLB) in Singapore invites an experienced frontline library professional to join our team. You will deliver reference and information services to library users onsite and online, handle loans, and support information literacy sessions and programmes.

You will oversee Reading Rooms operations, contribute to collection maintenance, and assist in projects while ensuring quality customer service and efficient operations.