Level 2 IT Support Engineer

INVENTIVO PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading company is seeking an IT Level 2 Support Engineer to administer and maintain system operations, supervise IT support, and manage new infrastructure projects. The ideal candidate will have a degree in Computer Science or IT, with hands-on experience in diverse operating systems and strong analytical skills. This position offers the opportunity to enhance system performance and support critical operations in a dynamic environment.

Qualifications

• Minimum 1.5 years’ experience as IT Level 2 Support Engineer.
• Hands-on experience with AIX, Linux, Windows, VMWare.
• Experience in virtualization, server hardware, and network equipment.

Responsibilities

• Administer and maintain day-to-day operations of servers and networks.
• Supervise IT Support staff to provide IT support to end-users.
• Develop procedures for system monitoring and troubleshooting.

Skills

Analytical skills

Problem-solving skills

Communication skills

Education

Degree in Computer Science or Information Technology

Tools

AIX

Linux

Windows

VMWare

Networking equipment

Job description

Job Overview

• Administration and maintenance for the day-to-day operations of servers and networking system.
• Organise, install, and support computer systems including local area networks (LAN), wide area network (WAN), network segments, intranet, and other data communication equipment in the Data centres and security access.
• Supervise IT Support staff in order to provide all IT support to End Users.

Responsibilities

• Provide system administration of Warehouse management system, server management on various platforms.
• Knowledge of High Availability System.
• Review and improve system performance and capacity trends.
• Responsible for sizing and working out specifications for system tech refresh, systems installation, setup, and configuration.
• Develop procedures for all system monitoring and troubleshooting, Disaster recovery, and system backup solutions.
• Support network (LAN & WAN) such as routers, network switches, firewall, WIFI controllers, Access points.
• Responsible for system management tools, cybersecurity policy, IT compliance & hardening, and IT audit support.
• Handle new project management of system infrastructure projects.
• Provide support for operations.

Minimum requirements

• Degree in Computer Science, Information Technology or equivalent.
• Minimum 1.5 years’ experience as IT Level 2 Support Engineer.
• Hands-on experience with AIX, Linux, RedHat, Windows, VMWare, vCenter, Veeam & et cetera.
• Experience and knowledge in Virtualization.
• Experience in Server hardware, IT Infrastructure, and Network equipment.
• Good analytical and problem-solving skills.
• Good communication skills and a team player.