Level 1 IT Support Engineer

Borr Drilling; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading company in the drilling sector is seeking a Level 1 IT Support professional to assist in daily operations and IT project implementations. The role includes vendor coordination, user technical support, and documentation management. Ideal candidates should have relevant IT diplomas and a year of experience in a similar role, showcasing initiative and teamwork.

Qualifications

• At least 1 year Level 1 IT Support with End User experience.
• Team player with initiative to resolve issues.

Responsibilities

• Provide IT technical support for end users, including hardware and software issues.
• Coordinate with vendors for IT equipment repair.
• Update helpdesk on daily incidents and ticket activities.

Skills

PC hardware & software support

Network troubleshooting

Documentation skills

Education

ITE/ Diploma in Computer related

Tools

BeyondTrust software

Web Help Desk

Job description

Job Overview

• Support IT Projects

• Assists IT Specialist in daily IT operation tasks.

• Assist in the implementation and rollout of new IT-related projects across the organization.

• Vendor Coordination and Integration

• To effectively coordinate with incumbent vendors for the Zebra mobile computers, tablets and IT-related equipment repair and related services to ensure continuity and compatibility.

• Handling IT Service Requests

• Provide IT technical support to end users such as PC hardware & software, MS Windows & Offices, RF/PDA, Printers, Network, APs, Wireless LAN, CCTV, Google Suite, Email, Mobile devices, WMS & other in-house applications.

• Documentation

• To update the helpdesk on daily incidents, unlock accounts, update tickets on task completed activity.

• Maintain confidentiality and comply with our IT policies.

• Desktop Management and Patch Management

• Maintain and operate patch management programs and ability to manage remote computers using BeyondTrust software for IT Support.

• Web Help Desk

• Primary Support for end-user support including user onboarding and offboarding.

Responsibilities

• Support IT Projects

• Assists IT Specialist in daily IT operation tasks.

• Assist in the implementation and rollout of new IT-related projects across the organization.

• Vendor Coordination and Integration

• To effectively coordinate with incumbent vendors for the Zebra mobile computers, tablets and IT related equipment repair and related services to ensure continuity and compatibility.

• Handling IT Service Requests

• Provide IT technical support to end users such as PC hardware & software, MS Windows & Offices, RF/PDA, Printers, Network, APs, Wireless LAN, CCTV, Google Suite, Email, Mobile devices, WMS & other in-house applications.

• Documentation

• To update the helpdesk on daily incidents, unlock accounts, update tickets on task completed activity.

• Maintain confidentiality and comply with our IT policies.

• Desktop Management and Patch Management

• Maintain and operate patch management programs and ability to manage remote computers using beyond trust software for IT Support.

• Web Help Desk

• Primary Support for end user support including user onboarding and offboarding.
  

Minimum requirements

• At least 1 year Level 1 IT Support with End User experience.

• Minimum ITE/ Diploma in Computer related.

• Team player with initiative to resolve issues.