Level 1 IT Support Engineer

Win-Pro Consultancy Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A technology consultancy firm in Singapore is seeking a Level 1 IT Support Engineer. The role involves providing first-level technical support for hardware, software, and network systems. Candidates should have at least 2 years of IT support experience and a diploma in Information Technology or a related field. Strong troubleshooting skills and a customer-oriented mindset are essential. Work locations include Chinatown Point and Goldhill Plaza.

Qualifications

• Minimum 2 years of experience in IT support.
• Knowledge of Windows/Linux operating systems and basic networking.
• Good communication skills.

Responsibilities

• Provide first-level support for hardware, software, and network issues.
• Install, test, and repair computing equipment and peripherals.
• Manage incidents and service requests, ensuring timely resolution.

Skills

Troubleshooting

Problem-solving

Customer orientation

Education

Diploma or higher in Information Technology

Job description

Job Description

We are looking for a Level 1 IT Support Engineer with at least 2 years of experience to provide first-level technical support and ensure smooth operation of hardware, software, and network systems.

Key Responsibilities

• Provide first-level support for hardware, software, and network issues
• Install, test, and repair computing equipment and peripherals
• Perform start-up and commissioning of systems at customer sites
• Manage incidents and service requests, ensuring timely resolution
• Handle access management and change requests according to company policies
• Prepare and maintain documentation of service reports and maintenance activities
  
  

Requirements

• Minimum 2 years of experience in IT support
• Diploma or higher in Information Technology, Computer Science, or related field
• Knowledge of Windows/Linux operating systems and basic networking
• Strong troubleshooting and problem-solving skills
• Good communication skills and customer-oriented mindset
  
  

Work Arrangement

• Primary location: Chinatown Point or Goldhill Plaza
• Occasional visits to 6 Marsiling Lane office