Level 1 Desktop Support Engineer (Shift, East & CBD area, Up to $3500) #IFL

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a Technical Support professional to address incident reports and monitor system performance. The ideal candidate will possess strong communication skills, basic knowledge of operating systems, and a customer-oriented mindset. This role is critical for ensuring the efficient operation of technical processes and delivering exceptional service to clients.

Qualifications

• Basic understanding of Windows and Linux operating systems.
• Familiarity with Docker and Kubernetes containerization.
• Knowledge of monitoring tools for system health oversight.

Responsibilities

• Act as initial contact for incident reports and resolve basic technical issues.
• Continuously monitor system performance and perform routine maintenance.
• Collect and analyze system logs for troubleshooting processes.

Skills

Operating Systems

Container Platforms

Communication Skills

Customer Service

Multitasking

Attention to Detail

Job description

Job Description:

• Incident Resolution: Act as the initial point of contact for incident reports, addressing and resolving basic technical issues related to OS, middleware, and container platforms.
• System Monitoring and Maintenance: Continuously monitor system health, performance, and availability. Perform routine maintenance to ensure that platforms are running efficiently.
• Basic Troubleshooting and Diagnosis: Use your knowledge to troubleshoot common issues with operating systems, middleware, and container platforms, diagnosing and resolving them where possible or escalating to senior teams when needed.
• Log Collection and Analysis: Collect and analyze system logs to identify issues, gather insights into root causes, and aid in troubleshooting processes.
• Collaboration and Escalation: Collaborate with other technical teams to address more complex problems. Effectively escalate incidents that require higher-level expertise or additional resources.

Job Requirement:

• Technical Skills:

1. Basic understanding of operating systems (Windows, Linux, etc.) and middleware technologies.
2. Familiarity with containerization platforms (e.g. Docker, Kubernetes).
3. Knowledge of monitoring and alerting tools for proactive system oversight.
4. Understanding of basic networking concepts and how they relate to system performance and connectivity.

• Communication Skills: Strong verbal and written communication abilities. Capable of documenting issues, solutions, and instructions in a clear, concise manner for both technical and non-technical audiences.
• Customer-Oriented Mindset: Ability to deliver exceptional customer service and maintain professionalism in all interactions, ensuring a positive experience for end users.
• Multitasking & Time Management: Comfortable working in a fast-paced environment, managing multiple priorities and ensuring that service requests are addressed efficiently and in a timely manner.
• Attention to Detail: A high level of attention to detail when working with system configurations, logs, and troubleshooting to prevent potential issues and ensure quality service.

Interested applicants, please Email, [e-mail]

Fabian Ling Tuong Liing

R25129353

Recruit Express Pte Ltd

EA Licence No: 99C4599

RCB No.: 199601303W

We regret that only shortlisted candidates will be contacted.