Level 1 Desktop Support Engineer (Shift, East & CBD area, Up to $3500)

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Level 1 Desktop Support Engineer to provide essential technical support and resolve incidents. The role requires familiarity with operating systems, containerization platforms, and strong communication skills in a fast-paced environment. This is a one-year contract position with a pay scale of up to $3500 monthly, emphasizing a customer-oriented approach and attention to detail.

Qualifications

• Basic understanding of Windows and Linux systems.
• Familiarity with Docker and Kubernetes.
• Strong communication skills for technical documentation.
• Customer-oriented mindset and multitasking ability.

Responsibilities

• Act as the initial contact for incident reports and technical issues.
• Monitor system health and perform maintenance.
• Collect and analyze system logs for troubleshooting.

Skills

Operating systems

Middleware technologies

Containerization platforms

Networking concepts

Customer service

Time management

Attention to detail

Job description

Job Title: Level 1 Desktop Support Engineer

We are hiring under Recruit Express headcount and you will be deployed to:

Location: Changi Business Park & CBD area (Applicant must be comfortable for both sites)

Pay: Up to $3500 (Based on experience)

Duration: 1 year Contract

Shift Timing: Monthly rotational basis scheduled by team lead, applicant needs to be comfortable with all.

Job Description:

• Incident Resolution: Act as the initial point of contact for incident reports, addressing and resolving basic technical issues related to OS, middleware, and container platforms.
• System Monitoring and Maintenance: Continuously monitor system health, performance, and availability. Perform routine maintenance to ensure that platforms are running efficiently.
• Basic Troubleshooting and Diagnosis: Use your knowledge to troubleshoot common issues with operating systems, middleware, and container platforms, diagnosing and resolving them where possible or escalating to senior teams when needed.
• Log Collection and Analysis: Collect and analyze system logs to identify issues, gather insights into root causes, and aid in troubleshooting processes.
• Collaboration and Escalation: Collaborate with other technical teams to address more complex problems. Effectively escalate incidents that require higher-level expertise or additional resources.

Job Requirement:

• Technical Skills:

1. Basic understanding of operating systems (Windows, Linux, etc.) and middleware technologies.
2. Familiarity with containerization platforms (e.g. Docker, Kubernetes).
3. Knowledge of monitoring and alerting tools for proactive system oversight.
4. Understanding of basic networking concepts and how they relate to system performance and connectivity.

• Communication Skills: Strong verbal and written communication abilities. Capable of documenting issues, solutions, and instructions in a clear, concise manner for both technical and non-technical audiences.
• Customer-Oriented Mindset: Ability to deliver exceptional customer service and maintain professionalism in all interactions, ensuring a positive experience for end users.
• Multitasking & Time Management: Comfortable working in a fast-paced environment, managing multiple priorities and ensuring that service requests are addressed efficiently and in a timely manner.
• Attention to Detail: A high level of attention to detail when working with system configurations, logs, and troubleshooting to prevent potential issues and ensure quality service.

Interested applicants, please Email to

Rita Shi

Email Address: [e-mail]

Outsourcing Team

Recruit Express Pte Ltd

EA Licence No: 99C4599

We regret only shortlisted candidate will be contacted.