Legalisation & Admin Officer (City Hall)

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment services company in Singapore is seeking a candidate for a role focused on document legalisation and customer service. The role includes ensuring compliance of documents, assisting customers with inquiries, and providing administrative support. Candidates should possess strong customer service skills and be proficient in MS Office applications. Training will be provided, and the work arrangement is Monday to Friday office hours.

Qualifications

• Strong customer service orientation and excellent communication skills.
• Proficient in MS SharePoint and MS Office Suite.
• Detail-oriented with a meticulous approach.

Responsibilities

• Ensure accuracy and compliance of procedures for document authentication.
• Conduct thorough verifications on government-issued documents.
• Provide responsive customer service and handle inquiries.

Skills

Customer service orientation

Communication skills

Problem-solving abilities

Detail-oriented

Team player

Tools

MS SharePoint

MS Office Suite

Job description

Legalisation (Main Task)

• Ensure the accuracy and compliance of procedures prior to document authentication
• Conduct thorough, multi-step verifications on Singapore Government-issued documents before processing them
• Provide exceptional, responsive customer service to address inquiries, resolve issues, and enhance the overall customer experience
• Assist customers and members of the public with online payment processes
• Respond promptly to customer inquiries received through walk-ins and emails
• Address customer challenges or concerns related to Certificates and document legalisation
• Support counter operations by assisting with general and technical issues, escalating matters as needed before opening

Stakeholding (When required)

• Administrative support (including data entry) to the team to ensure smooth and efficient daily operations
• Maintain and update records in the Stakeholding System and SharePoint
• Ensure timely completion and accuracy of assigned tasks.
• Carry out additional duties as assigned

Working Arrangement

Contract Duration: Imm - April 2026

Location: Coleman Street

Working Hours: Mondays to Fridays (office hours)

Salary: $2390/Month

Job Requirements

• Strong customer service orientation, complemented by excellent communication and problem-solving abilities.
• Proficient in computer applications, particularly MS SharePoint and MS Office Suite, including MS Word and Excel.
• Detail-oriented with a meticulous approach to tasks.
• Able to work independently as well as a team player
• Good communication and interpersonal skills
• Training will be provided

EA License No.: 96C4864

Reg. No.: R22110485 SHANICE LIM XIN NI