Lecturer - Service Management [ITE College West] - 2 Year Contract

Public Service Division; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Public Service Division in Singapore is seeking a Lecturer with expertise in User Experience (UX) and Customer Experience (CX) to contribute to teaching and nurturing student potential. You will engage learners, design learning experiences and help shape curriculum.

The role includes industry or consultancy projects, opportunities for industry attachments, and ongoing professional development to stay aligned with evolving sector needs.

Qualifications

• 3+ years of industry experience in UX/CX.
• Excellent interpersonal and communication skills.
• Experience with CRM systems.
• Familiarity with data analytics tools to measure customer satisfaction and performance.

Responsibilities

• Teach and facilitate learning as a Lecturer.
• Carry out industry or consultancy projects to stay current in the profession.
• Maintain strong linkages with industry and schools.
• Pursue industry attachments or experience to update skills and practices.

Skills

User experience (UX)

Customer experience (CX)

Interpersonal communication

CRM systems

Data analytics tools

Tools

CRM systems

Data analytics tools

Job description

[What the role is]

As a Lecturer, your contributions go beyond teaching and facilitating learning. You will play a criterial role in recognising and nurturing your students' potential and their life-long learning needs.

[What you will be working on]

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

[What we are looking for]

We are seeking full-time lecturers with expertise in User Experience (UX) and Customer Experience (CX) to join our dynamic team.

The ideal candidate should be trained in related disciplines and at least 3 years of industry experience. Candidates should have excellent interpersonal and communication skills, with a passion to motivate and engage students. Experience with Customer Relationship Management (CRM) systems and familiarity with data analytics tools to measure customer satisfaction and performance are essential.

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the colleges or Headquarters.