Lecturer - Customer Experience [ITE College West] - 2 Year Contract

Institute of Technical Education; Singapore; On-site; SGD 61,000 - 100,000; Full time

Job summary

The Institute of Technical Education is seeking a full-time Lecturer with expertise in User Experience (UX) and Customer Experience (CX) to inspire and guide students beyond traditional teaching, recognising their potential and fostering lifelong learning. You will carry out industry or consultancy projects to stay current with industry changes and maintain strong linkages with industry and schools.

There are opportunities for industry attachments and leadership progression within the colleges

Qualifications

• 3+ years of industry experience in UX/CX or related fields.
• Experience with CRM systems and data analytics tools is essential.
• Excellent interpersonal and communication skills with a passion to motivate students.

Responsibilities

• Carry out teaching duties and facilitate learning in UX/CX.
• Engage in industry or consultancy projects to stay current with industry changes.
• Develop strong linkages with industry and schools and participate in industry attachments.

Skills

UX design

Customer experience

Interpersonal skills

Tools

CRM systems

Data analytics tools

Job description

What the role is:

As a Lecturer, your contributions go beyond teaching and facilitating learning. You will play a criterial role in recognising and nurturing your students' potential and their life-long learning needs.

What you will be working on:

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

What we are looking for:

We are seeking full-time lecturers with expertise in User Experience (UX) and Customer Experience (CX) to join our dynamic team.

The ideal candidate should be trained in related disciplines and at least 3 years of industry experience. Candidates should have excellent interpersonal and communication skills, with a passion to motivate and engage students. Experience with Customer Relationship Management (CRM) systems and familiarity with data analytics tools to measure customer satisfaction and performance are essential.

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the colleges or Headquarters.

About Institute of Technical Education

The Institute of Technical Education is a globally-recognised world‑class institution for excellence in technical education. Here, you make an extraordinary difference because ours is a unique Hands‑on, Minds‑on, Hearts‑on College Education. Our awards include the prestigious Singapore Quality Award with Special Commendation and the inaugural Harvard‑IBM Innovations Award in Transforming Government, affirmations of transformational leadership and passionate staff who bring us closer to becoming a Global Leader for Innovations in Technical Education.