Lecturer - Customer Experience [ITE College West] - 2 Year Contract

Public Service Division; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Public Service Division in Singapore is seeking a Lecturer in User Experience (UX) and Customer Experience (CX). You will contribute to teaching, guide students, and help them grow through practical insights.

Beyond classrooms, you will lead industry or consultancy projects to keep your practice relevant and strengthen ties with industry and educational partners, with opportunities for career progression into senior roles.

Qualifications

• At least 3 years of industry experience in UX/CX.
• Ability to motivate and engage students with strong communication skills.
• Experience with CRM systems and data analytics tools is essential.

Responsibilities

• Teach lectures and facilitate learning while nurturing students' potential.
• Undertake industry or consultancy projects to stay current and maintain industry links.
• Collaborate with industry and schools to foster partnerships.

Skills

Interpersonal communication

CRM experience

Data analytics familiarity

Tools

CRM systems

Data analytics tools

Job description

[What the role is]

As a Lecturer, your contributions go beyond teaching and facilitating learning. You will play a criterial role in recognising and nurturing your students' potential and their life-long learning needs.

[What you will be working on]

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools. You will also have the opportunity to have industry attachments or experience on a regular basis to update your skills, knowledge and practices of your profession.

[What we are looking for]

We are seeking full-time lecturers with expertise in User Experience (UX) and Customer Experience (CX) to join our dynamic team.

The ideal candidate should be trained in related disciplines and at least 3 years of industry experience. Candidates should have excellent interpersonal and communication skills, with a passion to motivate and engage students. Experience with Customer Relationship Management (CRM) systems and familiarity with data analytics tools to measure customer satisfaction and performance are essential.

Those with good and relevant experience can look forward to Senior Lecturer or equivalent positions, with career development opportunities to leadership positions in the colleges or Headquarters.