Learning Solutions Manager (2 Years Contract)

Singapore Airlines; Singapore; On-site; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company where you will lead the design and delivery of innovative learning solutions. This role involves collaborating with clients to create tailored training programs that drive capability development and enhance service excellence. You will leverage your expertise in instructional design to deliver both in-person and virtual training, ensuring high standards of quality and compliance. With a focus on continuous improvement, you will analyze client needs and trends to develop impactful learning experiences. If you are passionate about education and eager to make a difference, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in learning & development and curriculum design.
• Strong expertise in designing client-facing learning solutions.

Responsibilities

• Design and develop impactful learning solutions for clients.
• Deliver training programs and conduct Train-The-Trainer sessions.

Skills

Instructional Design

Project Management

Stakeholder Management

Communication Skills

Curriculum Design

Data Collection Methodologies

Education

Bachelor's Degree in Education or related field

WSQ Diploma in Design and Development of Learning for Performance

WSQ Advanced Certificate in Learning and Performance

Tools

Microsoft Office Suite

Virtual Delivery Tools (Teams, Zoom)

Instructional Design Tools (Canva, Adobe Creative Suite)

Job description

Job Description

The successful candidate will be part of SIA Academy. He/She will lead the design, development, and delivery of impactful learning solutions that address client needs, drive capability development, and support revenue generation—while ensuring high standards of quality, compliance, and brand reputation.

Key Responsibilities

1. Design and develop both standard and bespoke learning solutions in either in-person or virtual formats, incorporating client context and business needs. Core deliverables include Training Slides, Learner’s Guide, Facilitator’s Guide, and Assessment Plan (where applicable).
2. Deliver training programmes to external clients to the expected standards of the Academy.
3. Conduct Train-The-Trainer (TTT) sessions to prepare and coach other facilitators in delivering the training programmes in alignment with Academy standards, across both in-person or virtual formats.
4. Continuously enhance and update learning programmes based on key inputs such as client feedback, Course Evaluation Questionnaire (CEQ) scores, evolving industry or market trends, and updates to relevant policies and/or procedures.
5. Serve as a subject matter expert during client engagements, showcasing the Academy’s portfolio of programmes to address client needs and create value-driven learning solutions.
6. Conduct learning needs analysis and research for external clients as needed, using appropriate data collection methodologies, such as stakeholder interviews, surveys, focus groups, and mystery shopping.
7. Design tailored programme proposals that align with client requirements.
8. Support client presentations and business development efforts as required.

Requirements

1. Possess a University Bachelor’s Degree, preferably in related fields such as Education, Learning & Development.
2. WSQ Diploma in Design and Development of Learning for Performance (DDDLP), or the prior WSQ Diploma in Adult and Continuing Education (DACE).
3. WSQ Advanced Certificate in Learning and Performance (ACLP), or the prior WSQ Advanced Certificate in Training and Assessment (ACTA).
4. Minimum 5 years’ experience in learning & development, curriculum design, and facilitation of training programmes.
5. Strong instructional design expertise and experience in designing client-facing or revenue-generating learning solutions.
6. Proven experience in designing curriculum focused on service and operational excellence, particularly within the operational and/or financial services sectors. A deep understanding of industry-specific processes, regulatory requirements, and best practices is highly advantageous.
7. Excellent project management and stakeholder management skills.
8. Excellent verbal and written communication skills in English.
9. Proficient in Microsoft Office Suite, assessment and survey tools, virtual delivery tools (Teams, Zoom). Proficiency in instructional design tools (Canva, Adobe Creative Suite) will be advantageous.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.