Learning Operations Executive - 12 Months Contract | Up to 4.5K

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the learning and development sector seeks a Learning Operations Executive to oversee learning operations and programme delivery. The ideal candidate will manage course processes, maintain effective stakeholder communication, and drive continuous improvement initiatives. Applicants should possess a Diploma or Bachelor’s Degree, with 2-3 years of relevant experience and proficiency in Learning Management Systems like SAP SuccessFactors.

Qualifications

• Minimum 2-3 years experience in an administration or operations role.
• Proficient with Learning Management Systems (such as SAP SuccessFactors).
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage end-to-end learning operations including course delivery and process optimization.
• Collaborate with stakeholders for smooth operations and support for major events.
• Deliver dashboards and reports monthly for operational metrics.

Skills

Attention to detail

Organizational skills

Communication

Customer service

Education

Diploma / Bachelor’s Degree

IHRP certification

Tools

Learning Management System

Job description

Key responsibilities

The Learning Operations Executive is part of the team, responsible for end-to-end learning operations. Learning Operations include programme and process delivery, process optimization and driving process improvements.

Learning Programme Delivery

• Ensure all Learning Operations processes are established to support Programme design and delivery. -

• Ensure timelines are adhered to for Learning Operations processes such as course creation/classes in Learning Management System (LMS), course registration matters, invoice processing.

• Maintain effective communications with all stakeholders and collaborate closely with the 8 George programme management team to drive process optimisation.

8 George Building Operations

• Partner with Facilities Management to support smooth operations and running of the 8 George Academy. - Support for big events such as Townhalls, Top Executives Day, BIG Learning Fiesta etc.

• Collaborate with IT and 8 George AV vendor to ensure Tech maintenance across all meeting and training rooms. Reporting and Metrics

• Deliver learning dashboards, consolidated feedback reports and room utilization reports monthly.

• Responsible for Knowledge Management System across the 8 George team. Process Innovation and Redesign - Undertake projects to drive continuous improvements e.g automation, process streamlining.

• Ensure operational activities remain in compliance per company procedures and policies. - Support audit activities as per schedule.

The ideal candidate should be/have:

• Diploma / Bachelor’s Degree, and IHRP certified

• At least 2 to 3 years of experience in administration or operations role. - Proficient with Learning Management System (such as SAP SuccessFactors).

• Have an eye for detail and well organized to work in a fast-paced environment.

• Good verbal and written communication skills

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

• Team player and able to work independently.

• Cultivate good working relationships with all stakeholders and vendors to contribute to team effectiveness and productivity.

• Demonstrate positive attitude with integrity, sense of responsibility to drive operational excellence

Interested candidate please click on the following link to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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