Learning Operations Executive (12 months Contract)

Singtel Group; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Learning Operations Executive for a 12-month contract, responsible for end-to-end learning operations. The role requires strong organizational skills, with responsibilities including program delivery, process optimization, and supporting major events at the 8 George Academy. Candidates should possess excellent communication skills and have a diploma or degree along with relevant operational experience.

Qualifications

• 2 to 3 years of experience in an administrative/operational role.
• Experience with LMS and operational processes.
• Ability to work under pressure while maintaining a positive attitude.

Responsibilities

• Support programme design and delivery by ensuring Learning Operations processes are efficient.
• Provide learning dashboards and manage Knowledge Management Systems.
• Undertake projects for continuous improvement in Learning Operations.

Skills

Organizational Skills

Communication

Attention to Detail

Customer Service

Process Optimization

Education

Diploma / Bachelor’s Degree

Tools

LMS (SAP SuccessFactors)

Job description

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Learning Operations Executive (12 months Contract)

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Part of the Singtel 8George team, responsible for the learning operations end to end. Learning Operations include programme and process delivery, process optimization and driving process improvements.

• Proficient with LMS (such as SAP SucessFactor).
• Ensure all Learning Operations processes are in place to support Programme design and delivery.
• Ensure timelines are met for all Learning Operations processes (e.g creating courses/classes in LMS, course registration matters, processing invoices).
• Maintain effective communications across all stakeholders and work closely with the 8 George programme management team to drive process optimisation.

8 George Building Operations

• Partner with Facilities Management to support smooth operations and running of the 8 George Academy.
• Support for big events such as Town halls, TE Day, BIG Learning Fiesta etc.
• Collaborate with IT and 8 George AV vendor to ensure Tech maintenance across all meeting and training rooms.

Reporting and Metrics

• Provide learning dashboards, consolidated feedback reports and room utilization reports monthly.
• Responsible for Knowledge Management System across the 8 George team.

Process Innovation and Redesign

• Undertake projects to drive continuous improvements e.g automation, process streamlining.
• Ensure operational activities remain in compliance per company procedures and policies.
• Support audit activities as per schedule.

Skills for Success

• Diploma / Bach Degree or with related relevant experience in Operations.
• At least 2 to 3 years of experience in administration / Operational role.
• Have an eye for detail and well organized to work in a fast-paced environment.
• Good verbal and written communication skills
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Team player and able to work independently.
• Cultivate good working relationships with all stakeholders and vendors to contribute to team effectiveness and productivity.
• Demonstrate positive attitude with integrity, sense of responsibility to drive operational excellence.