Lead, Specialist Solutions Engineer - Digital 360

Salesforce, Inc..; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading company in cloud-based technology seeks a Solutions Engineer to develop innovative solutions for complex marketing challenges. This role involves collaborating with various stakeholders, showcasing Salesforce Marketing Cloud through demonstrations, and delivering effective presentations. Ideal candidates will have strong technical skills and extensive experience in digital marketing, with opportunities to work across Southeast Asia.

Qualifications

• 5 to 10+ years relevant work experience.
• Pre-sales consulting experience focused on digital marketing.
• Business level bilingual capabilities in Mandarin, Cantonese, or other Southeast Asian languages.

Responsibilities

• Work closely with stakeholders to uncover technical challenges in digital marketing.
• Deliver executive-level software demonstrations and develop customer journey strategies.
• Stay up-to-date with product development, industry trends, and news.

Skills

Communication

Problem Solving

Digital Marketing

Technical Solution Design

Storytelling

Education

Bachelor’s Degree in Information Technology

Bachelor’s Degree in Computer Science

Bachelor’s Degree in Interactive Design

Tools

HTML

Javascript

CSS

SQL

PowerPoint

Google Slides

Job description

At Salesforce Digital 360, we believe customer-centric marketing is the foundation of business excellence. We challenge the status quo to ensure brands are present in the moments that matter to their customers. We deliver simple-to-use, flexible, reliable and user-friendly business tools that enable companies to take their customers on an engaging 1:1 journey with their brand, at scale. We power these customer journeys for brands via our secure, 100% cloud-based technology across Email, Mobile, Social, Web, Ads, and any connected device, helping to transform businesses, driving exceptional growth for customers via the delivery of key business objectives, and just plain cool technology!

The Solutions Engineering Team: a bit about us
The Solutions Engineering team is at the forefront of the entire Marketing Cloud technology landscape. This collaborative team works closely with sales to uncover real business problems faced by customers and prospects and develops solutions and processes to not only overcome these obstacles but deliver phenomenal digital transformation. From workshops, white-boarding, presentations, demonstration and proof-of-concept builds, this team works closely with all areas of the business and all aspects of a wide technology stack.We’re a fast-paced, light-hearted crew that work together, get the job done, and never take ourselves too seriously. It’s like a startup, without the capital.

Your Responsibilities: a bit about you
A Solutions Engineer at Salesforce plays a crucial role in developing innovative solutions for complex technical and digital marketing requirements. This role collaborates with sales, services, product, business consulting, as well as prospective and existing customers. Meeting with C-level, Director-level, management-level and user-level customer contacts, the Solutions Engineer must be able to easily adapt to each type of conversation, whether it’s strategic and high-level, or highly detailed and technical.

The highly respected role of the Solution Engineer is seen as the voice of reason, and generally focuses on the following key areas:

* Solution Development: Work closely with business stakeholders and technical resources to uncover technical challenges and goals relating to digital marketing, to then develop a solution and roadmap for the success of the customer.
* Build: Showcase through software demonstrations and rapid prototyping how connected experiences come to life with the Salesforce Marketing Cloud. This includes the delivery of executive-level software demonstrations, construction of future state customer journey strategies, and developing long term IT roadmaps.
* Deliver: Deliver an engaging and coherent presentation that connects complex technology to C-level audiences with persuasive story-telling. No dancing required, occasionally some jazz-hands help though.
* Learn: Stay up-to-date on product development and roadmap, industry trends, and industry news. Sounds easy, it’s not.

Requirements:
* Strong communication skills in English
* Pre-sales consulting experience with experience focused exclusively on the digital space (preferably already familiar with Salesforce Marketing Cloud)
* Technical Skills on HTML, Javascript, CSS and Mobile technologies needed.
* Bachelor’s Degree in Information Technology, Computer Science, or Interactive Design
* Understanding of digital marketing best practices
* Experience Storytelling, Storyboarding, Technical Solution Design
* Experience developing mobile responsive web pages, emails and apps
* Experience with presentation software including PowerPoint, Google Slides.
* Pitching ideas, presenting to internal/external stakeholders
* A passion for solving problems
* 5 to 10+ years relevant work experience
* Industry experience across financial services, telecommunications, travel or retail preferred
* Business level bilingual capabilities (Mandarin, Cantonese, Vietnamese, Bahasa, Malay, Thai, Filipino etc) as this role will be working with clients across South East Asia Market
* Salesforce Certifications and or Trailhead Ranger status
* SQL and relational database modelling experience
* Understanding and experience in the Martech landscape
* Enterprise software experience