Lead Service Delivery Manager., Svc Leadership

Singtel Group; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading technology services firm seeks a Lead Service Delivery Manager responsible for IT application managed services. The role emphasizes service delivery and stakeholder management, ensuring quality and timely operations. Ideal candidates will have over 10 years in service delivery management, adept at leading teams and managing projects for large contracts.

Qualifications

• 10+ years of IT service delivery management experience.
• Experience managing projects for government agencies with large contract values.
• Proficient in written and spoken English.

Responsibilities

• Oversee end-to-end delivery of service contracts.
• Manage resource mobilization and financials of projects.
• Build long-term relationships with customers.

Skills

Leadership

Negotiation

Communication

Project Management

Stakeholder Engagement

Education

Degree in Information Systems or Computer Science

Job description

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Lead Service Delivery Manager., Svc Leadership

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

TheLead Service Delivery Manageris responsible for a portfolio of IT application managed services engagements, ensuring Operations & Support services are delivered with quality, within scope, and on time, while conforming to processes and standards that meet customer requirements.

What will you do?

Service Delivery

• Oversee end-to-end delivery of Service Contracts, including client engagement, managing stakeholder expectations, and delivering on contractual outcomes.
• Own delivery schedules, quality, budgets, manpower, communications, and risk management.
• Drive delivery excellence and continuous service improvements.
• Manage commercial issues and resolve disputes impacting scope, schedule, or cost.
• Address technical issues arising from integration of project components such as hardware, software installation, testing, business process review/redesign, application development, system migration, and data conversion.
• Monitor and report on project management progress.
• Manage resource mobilisation and offboarding to maximise productivity and minimise wastage.
• Take ownership of project financials.

Stakeholder Management

• Manage contracts and subcontractors.
• Engage stakeholders effectively in project decisions and execution.
• Build long-term customer relationships by anticipating and exceeding expectations.
• Negotiate with customers on change control mechanisms to meet schedules and prioritise changes based on business needs.

Business Development

• Proactively identify opportunities for further expansion or improvement of services delivered to customers, liaising with Account Managers for development.

People and Growth

• Monitor and improve team team building, and provide leadership, coaching, and performance management.
• Provide performance feedback and developmental coaching.
• Identify and grow talents from within the team.

The ideal candidate should possess:

• Degree in Information Systems, Computer Science, or equivalent.
• More than 10 years of IT service delivery management experience.
• Experience in project managing and successfully implementing at least 3 projects for government agencies, each with a total contract value of more than $10 million, is a bonus.
• Self-motivated with a positive “can-do” attitude, creative, with excellent presentation, communication, negotiation, and interpersonal skills, including strong persuasive techniques.
• Able to lead, develop, and maintain respectful and trusting relationships.
• Proficient in written and spoken English.
• Knowledge and working experience in the administration of MINDEF National Service policies and processes is an added advantage.

We are driven by ourAEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to ourImpact: Valuing our clients, Growing our people, and Creating our future.

Together, wemake the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.