Lead Service Delivery Manager (Messaging) Manager, Xperience Works

Singapore Telecommunications Ltd; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Lead Project / Service Delivery Manager to oversee complex customer accounts and ensure service excellence. This pivotal role involves financial stewardship, risk management, and enhancing productivity while fostering strong relationships with clients. The ideal candidate will bring over 5 years of experience in service delivery management, with a solid foundation in ITIL practices and project management. Join a forward-thinking organization dedicated to making a significant impact through technology and innovation, where your contributions will shape the future of service delivery.

Qualifications

• 5+ years of experience managing teams and service delivery.
• Strong knowledge of ITIL and Service Delivery Management standards.

Responsibilities

• Manage financials and compliance for high complexity accounts.
• Drive continuous service improvements and new business opportunities.

Skills

Service Delivery Management

Project Management

ITIL

Relationship Management

Messaging Technology

Cloud Technology

Communication Skills

Education

ITIL Foundation Certificate

PMP/ITPM Certification

Tools

Microsoft Exchange

Microsoft 365

AWS

Azure

Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

TheLead Project / Service Delivery Manager (Messaging)plays a key role in managing our positive relationships with customers and ensure all contracted services in our high complexity customer accounts are delivered profitably and customer expectations are met.

What will you do

Own the overall financial management, control and stewardship of the account assigned while ensuring compliance with all governance, legal and regulatory requirements.

Own service risks, control service costs and improve productivity for customers & NCS, to continually improve cost effectiveness within the account.

Plan, implement, control, review and audit of service provision, to meet customer's business requirements.

Plan, manage and schedule activities and resource for deployment projects

Collaborate with relevant teams to define service delivery roadmap.

Conduct Operational meetings and business reviews with customers of all levels including executive levels on service delivery.

Standardize and implement ITSM processes.

Drive initiatives for continuous service improvements.

Identify opportunities for new business and account growth.

Work independently and/or with internal teams, to develop new business within the account, where appropriate, leading on new business such as renewals.

The ideal candidate should possess:

Minimum 5 years of experience in leading and managing teams of team leaders as well as technical staff.

Good in depth knowledge of Service Delivery Management standards and practices.

Experience in managing service delivery under ITIL and possesses ITIL Foundation Certificate.

Project management and relationship management skills and experience are required.

PMP/ITPM certified.

Good written and oral communication skills.

Knowledge and experience withMessaging Technology and Cloud Technology ie Microsoft Exchange, Microsoft 365, AWS, Azure

We are driven by ourAEIOU beliefsAdventure, Excellence, Integrity, Ownership, and Unityand we seek individuals who embody these values in both their professional and personal lives. We are committed to ourImpact: Valuing our clients, Growing our people, and Creating our future.

Together, wemake the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.