Lead Product Manager – Schools Standard ICT Operating Environment (SSOE)

Government Technology Agency; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Join the Government Technology Agency as a Lead Product Manager to enhance the digital education landscape across Singapore. You'll lead initiatives to improve the Standard ICT Operating Environment for over 380 schools, shaping innovative solutions while engaging with various stakeholders in the educational sector. This role promises impactful work with a focus on service delivery and user experience, contributing towards a Smart Nation.

Benefits

Flexible work arrangements

Learning and development opportunities

Diverse workplace culture

Qualifications

• At least 8 years of experience in product management, digital transformation, or ICT strategy.
• Experience with enterprise IT and ICT infrastructure is critical.
• Familiarity with government procurement processes and vendor management is preferred.

Responsibilities

• Improve SSOE infrastructure by identifying pain points and implementing enhancements.
• Drive pilot trials and proof-of-concepts for usability and scalability.
• Engage with school leaders to gather feedback and prioritize improvements.

Skills

User empathy

Product thinking

Collaboration

Clear communication

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Systems

Bachelor’s degree in Educational Technology

Job description

Lead Product Manager – Schools Standard ICT Operating Environment (SSOE)

DXD (Digital Excellence & Products Division), Ministry of Education

About GovTech

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg.

Overview
As part of MOE’s DXD, you will play a central role in strengthening the digital foundation for over 380 schools, serving over 35,000 educators and 450,000 students across Singapore.

We are looking for a product-focused leader to improve the current user experience and infrastructure, while also driving pilot trials and proof-of-concepts to inform the next-generation SSOE 3. You will represent the voice of users, collaborate closely with technical teams to test and iterate solutions, and inform MOE’s long-term digital operating model for schools.

Key Responsibilities

• Improve current SSOE infrastructure and user experience by identifying pain points and implementing enhancements that support daily teaching, learning, and school operations.
• Drive pilot trials and proof-of-concepts in collaboration with technical teams, focusing on usability, scalability, and school-readiness.
• Contribute to the design and development of SSOE 3 by translating insights from trials into scalable product requirements.
• Engage regularly with school leaders, teachers, and ICT managers to gather feedback, co-design solutions, and prioritise improvements based on real-world needs.
• Coordinate across MOE HQ divisions, policy teams (e.g. PDLP), vendors, and school stakeholders to align product experimentation with operational and policy goals.

Qualifications and Experience

• Bachelor’s degree in Computer Science, Information Systems, Educational Technology, or a related field
• At least 8 years of experience in product management, digital transformation, or ICT strategy
• Strong product thinking, user empathy, and ability to influence cross-functional teams
• Experience with enterprise IT, end-user computing, and ICT infrastructure
• Familiarity with government procurement processes and vendor management
• Experience working with educational institutions or large-scale public sector systems is an advantage
• Proven ability to manage or improve digital infrastructure at scale will be a strong plus

Key Competencies

• Product-oriented mindset with a focus on user outcomes and scalable impact
• Comfortable with iterative experimentation, learning from pilot trials, and refining ideas
• Strong collaboration skills with both technical and non-technical stakeholders
• Clear communication and ability to simplify complex ideas for diverse audiences
• Committed to improving current systems while shaping future-ready solutions

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers