Lead Product Manager, Digital Workplace for Schools (Ministry of Education)

GovTech Singapore; Singapore; Remote; SGD 80,000 - 120,000; Full time

Job summary

A leading government agency in Singapore seeks a Lead Product Manager to enhance the adoption of SaaS tools among educators. You will drive productivity improvements through strategic thinking, training, and stakeholder engagement, ensuring effective usage of various platforms.

Qualifications

• Empathize with educators and staff, designing user-focused solutions.
• Develop scalable strategies aligned with MOE's goals.

Responsibilities

• Drive adoption and usage of SaaS tools among 40,000 educators and staff.
• Develop and deliver comprehensive training programs.
• Use analytics to monitor adoption and create business cases for funding.

Skills

User-Centric Focus

Strategic Thinking

Collaboration Skills

Training and Enablement

Data-Driven Approach

Effective Communication

Job description

Introduction

At MOE, we empower educators and school staff to enhance productivity and efficiency through seamless integration of commercial and central government tools. As a Lead Product Manager, you will drive the adoption and effective usage of various Software-as-a-Service (SaaS) platforms, including MOE’s Device Management Application, Classroom Management tools, Microsoft 365, Google Classroom & Workspace productivity suites, and central Whole-of-Government (WOG) tools like Pair, AIBots, Transcribe, and Workpal.

Your goal is to ensure these tools are effectively adopted across the education ecosystem, helping educators and staff maximize productivity and improve their work experiences. You will identify and address adoption blockers, facilitate training programs, build a support structure, and leverage data analytics to sustain funding and advocate for productivity improvements with MOE senior management.

Key Responsibilities

• Drive adoption and usage of SaaS tools among 40,000 educators and staff, ensuring high productivity and satisfaction.
• Develop strategies to increase adoption of MOE-specific and WOG tools, establishing KPIs to monitor impact.
• Collaborate with educators and stakeholders to identify and resolve barriers to adoption.
• Design targeted interventions and gather feedback for continuous improvement.
• Develop and deliver training programs, creating accessible resources and embedding tool usage into workflows.
• Partner with internal teams and school leaders to align solutions with MOE’s objectives.
• Facilitate knowledge-sharing and build stakeholder relationships to foster collaboration.
• Regularly review and refine strategies, scaling successful initiatives and leveraging data insights for decision-making.
• Develop business cases supported by data to advocate for continued funding, presenting proposals to senior management.

Job Expectations

• User-Centric Focus: Empathize with educators and staff, designing solutions that address their needs.
• Strategic Thinking: Develop scalable adoption strategies aligned with MOE’s goals.
• Collaboration Skills: Work effectively across MOE with various stakeholders.
• Training and Enablement: Design and deliver impactful training programs.
• Data-Driven Approach: Use analytics and feedback for continuous improvement.
• Effective Communication: Present compelling business cases and reports to senior management.

About GovTech

The Government Technology Agency (GovTech) leads Singapore’s Smart Nation initiatives and digital transformation. As the Centre of Excellence for ICT & SS, GovTech develops capabilities in Data Science & AI, Application Development, Smart City Tech, Digital Infrastructure, and Cybersecurity. We offer purposeful careers with continuous learning and embody values of agility, boldness, and collaboration to deliver impactful solutions.

GovTech aims to transform government digital services by prioritizing citizens and businesses. Learn more at tech.gov.sg.