Lead Personal Trainer & Client Success Specialist (Full-Time)

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading startup in Singapore is seeking a high-performing Personal Trainer to join their innovative team. In this role, you will not only provide exceptional coaching but also manage client leads and convert them into loyal customers, offering a chance to grow in a supportive environment focused on enhancing client experiences.

Benefits

Per-session commission

Retention bonus

Monthly earning potential up to $5,500

Long-term potential for equity

Qualifications

• 1 year of experience as a certified personal trainer with at least 100 sessions.
• Experience in customizing fitness programs for diverse clients.
• Comfortable with trial sessions, upselling packages, and excellent follow-up skills.

Responsibilities

• Deliver personalized training sessions at clients' locations.
• Manage new leads and convert them into paid clients.
• Support growth of the brand through content creation and client engagement.

Skills

Excellent communication

Client retention

Goal setting

Progress tracking

Education

Personal Training Certification

CPR/AED certification

Tools

CRM apps

Booking platforms

Excel

Job description

StringsSG is on a mission to deliver high-quality, mobile personal training across Singapore — at client homes, condo gyms, and outdoor spaces. We're not a gym. We bring fitness to the client.

We’re looking for a high-performing Personal Trainer who can lead both training and client success . As the first full-time trainer on our growing team, you’ll not only deliver top-tier coaching, but also manage new leads, schedule trial sessions, and convert them into loyal, paying clients .

This is a unique opportunity for a certified trainer who wants to go beyond just coaching — and grow with a tech startup that puts client experience first.

Key Responsibilities

️ ️ Personal Training & Coaching

• Deliver 1-on-1 personal training at homes, condo gyms, or outdoor locations
• Customize fitness programs based on client goals and fitness level
• Motivate, track progress, and ensure safe, effective workouts
Deliver engaging trial sessions that demonstrate value and build trust

Lead Handling & Client Conversion

• Serve as the first point of contact for new personal training leads assigned by the company
• Coordinate and schedule trial sessions within 2–3 days of lead assignment
• Follow up with trial clients to answer questions, handle objections, and convert them into paid packages
Track lead status and conversion performance using CRM or reporting tools

Growth & Brand Support

• Upsell renewals and higher-tier packages
• Collect client testimonials and feedback
• Create basic fitness content (photos, tips, IG Reels)
• Represent StringsSG at roadshows, demos, or pop-up events
Support the onboarding of new trainers in future

Compensation & Career Path

Base Salary:

• $2,200–$2,600/month (based on experience and certification)

Per-Session Commission:

• Additional commission for each completed session, with higher payouts for exceeding daily benchmarks

Package Sales Commission:

• Commission-based earnings on new package sign-ups and renewals

Retention Bonus:

• Monthly performance bonus based on client satisfaction and renewal rate

Monthly Earning Potential:

• Up to $5,500/month (including base salary, sessions, commissions, and bonuses)

Career Path:

• Lead Trainer Senior Trainer Mentor Coach Regional Fitness Lead
• Long-term potential for equity (for early team members)
  

Requirements

• Personal Training Certification (ACE, NASM, NCSF, etc.)
• CPR/AED certification (or willing to get one)
• 1 year of experience as a certified personal trainer
  • Actively coached clients (not just certified)
  • Delivered at least 100+ sessions (home, gym, or freelance)
• Experience in customizing fitness programs for diverse clients (weight loss, strength, mobility, etc.)
• Familiar with trial sessions , goal setting , and progress tracking
• Excellent communication and follow-up skills
• Confident handling trial leads and upselling packages
Willing to travel islandwide for sessions

Preferred / Ideal

• 2+ years experience including:
  Freelance PT work or gym-based personal training
  Some exposure to client sales, rebooking, or upselling packages
• Track record of client retention or referrals
• Comfortable with basic digital tools: CRM apps, booking platforms, or Excel
Experience creating social content (e.g. IG reels, workout tips) a strong plus

Work Environment

• Training takes place across Singapore — in condo gyms, client homes, ActiveSG gyms, Gym pods or parks
• Admin, follow-ups, and scheduling can be handled remotely or during off-peak hours

Company Website - https://www.stringssg.com

Personal Training Segment - https://www.stringssg.com/sg/personal-trainer