Lead, Operations Digital Enablement

Prudential Hong Kong Limited; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Prudential Hong Kong Limited is seeking a Lead for Operations Digital Enablement in Singapore. The successful candidate will drive digital initiatives to enhance customer and distributor experiences while managing operational efficiency in a fast-paced environment. Ideal candidates will possess strong analytical and problem-solving skills, with tangible experience in business analysis and UAT.

Qualifications

• 5-7 years of experience in a business analyst role or life insurance operations initiatives.
• Experience in digital products or services (mobile or web).
• Experience in User Acceptance Testing (UAT).

Responsibilities

• Identify operational gaps and implement changes to improve efficiency.
• Lead requirement workshops and document business needs.
• Participate in evaluating solutions with IT and review UAT.

Skills

Analytical skills

Problem-solving skills

Communication

Education

Diploma or Degree in Business Admin, Computer Science or related discipline

Job description

Lead, Operations Digital Enablement page is loaded

Lead, Operations Digital Enablement

Apply locations Singapore time type Full time posted on Posted 30+ Days Ago job requisition id 25030165

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

In this role, you will support Operations in digital initiatives, system enhancements and process changes, focusing on enhancing Customer & Distributor experiences and improving operational efficiency.

Key Responsibilities

• Actively involved in identifying and implementing strategic initiatives and improvements through system enhancements, outsourcing or process changes.
• Identify operational gaps - initiate impact analysis, diagnose process gaps and implement controls proactively to address gaps.
• Drive requirement workshops to gather requirements, identify business needs, define project/ enhancement scope. Ensure the business requirements are comprehensive and they meet the business needs in taking consideration of future and changing business needs.
• Ensure business requirements are clearly articulated, translated, and documented for efficient delivery.
• Evaluate alternative high-level solutions with Information Technology and make appropriate recommendations to the users.
• Review test scenarios, conditions and expected results for user acceptance testing (UAT) according to business requirements that have been signed off.
• Review UAT and responsible for UAT sign off.
• Contribute to the overall planning/re-planning of the project timeline and resources, effective monitoring of the projects/ BAU enhancements lifecycle.
• Prepare/Review training materials.
• Continuous review of initiatives implemented to monitor quality of delivery and benefits realisation.

Who we are looking for:

Competencies & Personal Traits

• Meticulous and able to manage priorities to meet deadlines
• Strong analytical and effective problem-solving skills
• Experience in digital products or services (mobile or web)
• Experience in UAT. Follow through the defects resolution and ensure all defects are resolved.
• Good verbal and written communication skills and good interpersonal skills
• Ability to work in fast paced, challenging environment while attending to multiple projects
• Pro-active and self-motivated. Able to take the initiative independently and work under minimal guidance/ supervision
• Positive attitude and willingness to share and learn
• A great teammate

Working Experience

• 5 – 7 of working experience in business analyst role or in requirements gathering and delivery of Life Insurance Operations initiatives

Education

• Diploma or Degree Holder in Business Admin, Computer Science or a related discipline

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.