Lead, HR Shared Services

ARMSTRONG INDUSTRIAL CORPORATION LIMITED; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading industrial corporation in Singapore is seeking an experienced HR Manager to deliver Group HR shared services. This role focuses on driving HR transformation, improving processes, and ensuring compliance with labor laws. The ideal candidate has over 8 years of HR experience, proficiency in Mandarin, and a strong capability in analytics and project management. Competitive compensation and opportunities for professional growth are offered.

Qualifications

• Minimum of 8 years of progressive experience in Human Resources.
• Proven track record of successful HR transformation and process improvements.
• Ability to work independently and lead teams.

Responsibilities

• Oversee and drive HR projects and initiatives across various HR pillars.
• Define and drive the strategic and operational direction of Group HR Shared Services.
• Lead continuous process improvement and change management initiatives.

Skills

HR transformation

Process improvement

Data analytics

Effective communication

Project management

Stakeholder engagement

Problem-solving

Mandarin proficiency

Education

Bachelor's degree

Tools

HRIS

HR technology

Job description

We are seeking a dynamic and experienced HR Manager with a specialized focus on delivering Group HR shared services and ensuring HR operational excellence. In this individual contributor role, you will oversee and drive HR projects and initiatives across various HR pillars to enhance efficiency, streamline processes, and elevate the overall employee experience.

Reporting to the Group Senior Manager, you will be responsible for successfully delivering HR operational processes for the Group and streamlining workflows through automation and technology. You will lead the implementation of HR projects and initiatives with the primary goal of delivering world-class HR services to the Group.

You will help develop and execute HR strategies and policies aligned with the organization’s goals and objectives.

Responsibilities:

1. Group HR Shared Services (HRSS)

• Define and drive the strategic and operational direction of Group HR Shared Services (HRSS), including the design of service delivery models, process standardization, and effective use of HR technology.
• Lead cross-functional HR transformation projects and initiatives to enhance efficiency, support business growth, and improve employee experience.
• Work closely with senior stakeholders and country HR teams to ensure HR services are aligned with business needs and delivered with a team member-focused mindset.
• Set and communicate global/regional HR policies and SOPs (e.g., recruitment, onboarding, exit, performance improvement), ensuring alignment and consistency across the organization.
• Prepare and participate in talent development, performance reviews, manpower planning, budgeting, and end-of-year processes.
• Provide advice, assistance, and follow-up on company policies, procedures, and HR program administration.

2. HR Operational Excellence, Process & Technology Enablement

• Lead continuous process improvement and change management initiatives to enhance service quality, efficiency, and cultural alignment within HRSS.
• Establish clear standards and procedures for handling employee queries and transactions, ensuring timely and accurate delivery of HR services across HQ and regional units.
• Manage HRSS budgets, vendors, and outsourcing arrangements, ensuring cost-effective operations and strong ROI.
• Oversee HRIS implementation and drive continuous improvement in system capabilities to broaden HR service offerings and enable better user experience.
• Support regulatory compliance and employee lifecycle processes by participating in internal/external audits, regulatory surveys, and benchmarking studies.
• Provide onsite or remote support to country HR teams and oversee the delivery of HR administrative tasks and ad-hoc projects.

3. Data Analytics, Compliance & Risk Management

• Drive HR analytics initiatives to evaluate HR performance, identify improvement areas, and support data-driven decision-making.
• Develop and present dashboards and reports for senior leadership, offering actionable insights on workforce trends and HR service effectiveness.
• Promote strong data governance practices and ensure accurate, timely HR reporting across the Group.
• Ensure compliance with local labor laws, internal policies, and industry standards, while proactively identifying and mitigating HR risks.
• Lead audit preparations and ensure readiness for internal and external compliance checks.
• Collate and analyze data for employee engagement surveys and other feedback tools to support continuous improvement and workforce well-being.

Job Requirements

• Minimum of 8 years of progressive experience in Human Resources with a proven track record of successful HR transformation and process improvements.
• Strong ability to prioritize, multitask, and manage multiple projects effectively in a fast-paced, dynamic environment.
• Excellent logical reasoning and problem-solving skills to troubleshoot and resolve issues.
• Ability to work independently and lead teams to establish and meet deadlines, goals, and objectives.
• Driven, high-energy, self-motivated, and results-oriented.
• Effective communication and interpersonal skills to interact with different organizational levels, negotiate, solve problems, complete projects, and influence decision-making.
• Proficiency in spoken and written Mandarin is an important required due to the Group’s sizeable presence in the China market.
• Possess a Bachelor's degree from a reputable university.

Technical

• HR Shared Services operations and process standardization
• HR technology utilization and data analytics (including dashboard and report creation)
• HR data governance and compliance with labor laws and internal policies
• Workforce planning, recruitment, payroll, and benefits administration
• Project management, including risk mitigation and change implementation

Non-Technical

• Cross-functional collaboration and stakeholder engagement
• Cultural awareness and alignment across diverse regions
• Strong problem-solving capabilities with a continuous improvement mindset
• Effective support for both remote and onsite HR teams
• Relationship-building and influencing skills to engage local leadership and HR teams.