Lead Engineer/ Engineer, Central Services, ICT Infra Sustainment

Home Team Science and Technology Agency (HTX); Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

A leading agency in Singapore is seeking an experienced ICT professional to manage enterprise infrastructure services for various Home Team Departments. The successful candidate will lead projects, implement cybersecurity measures, and ensure operational readiness of ICT systems. This role requires strong project management skills and a proactive approach to problem-solving, offering a significant opportunity to contribute to national security initiatives.

Qualifications

• At least 5 years of working experience in IT-related fields.
• Minimum of 1 year in a leadership role.
• Hands-on experience in IT/Compliance Audit.

Responsibilities

• Manage enterprise infrastructure services across all MHA Departments.
• Lead automation initiatives to improve effectiveness.
• Implement and maintain ICT security measures.

Skills

Project Management

Cybersecurity

System Administration

Problem Solving

Education

Tertiary qualification in Electronics/Electrical Engineering, Computer Studies, or related disciplines

Tools

Microsoft Windows Server

Active Directory

Job description

What the role is:

HTX is the world’s first Science and Technology agency that integrates a diverse range of scientific and engineering capabilities to innovate and deliver transformative and operationally-ready solutions for homeland security. As a statutory board of the Ministry of Home Affairs (MHA) and integral to the Home Team, HTX works at the forefront of science and technology to empower Singapore’s frontline of security. Our shared mission is to amplify, augment and accelerate the Home Team’s advantage and secure Singapore as the safest place on planet earth.You play an important role in the implementation and maintenance of ICT networks and infrastructures for one of the Home Team Department (e.g. Singapore Police Force, Singapore Civil Defence Force, Singapore Prison Service, Immigration & Checkpoints Authority, etc.), ensuring their operational readiness at all times.

What you will be working on:

The jobholder is responsible for the management of enterprise infra services systems (such as Active Directory, Identity Management System, DNS, Shared Storage, Email, collaboration services, applications delivery, patch management, endpoint management services, server management, network management, etc) that are across all MHA Home Team Departments (HTDs)The principal accountabilities of the job holder are (but not limited to):• Be a subject matter expert (SME) to provide technical expertise and consultancy to HTDs• Be a champion and technical expert to lead and drive automation initiatives to achieve improved effectiveness and efficiency in service delivery• Work with teams during the Project Planning Phase to incorporate Maintenance and Support Design Thinking as part of Project Requirements.• Lead the implementation of new initiatives and infrastructure enhancements to meet the needs of HTDs, ICT infrastructure technology refresh.• Work with teams and manage vendors to plan, manage and deliver projects to ensure they meet contractual and Service Level Agreement (SLA) compliance, and to take appropriate corrective actions.• Implement, manage, maintain ICT security measures, and remediate cybersecurity audit findings and ensure compliance to government policies.• Work with System Owners and lead the Operations and Support (O&S) teams to ensure that the O&S teams and contracted vendors have sufficient capability to manage the systems under their care in order to support MHA/HTX’s operational needs throughout their life cycle.• Identify, evaluate and recommend technical solutions that are cost effective and meet requirements, and procure ICT system to meet MHA/HTX’s operational needs, eg. obsolescence management, system refresh, and mid-life upgrade approaches.• Plan, budget, prepare technical specifications and manage the progress and budget of projects and resolve arising issues so as to ensure the timely completion of the projects as scheduled.• Establish and induct best practices in maintenance and support.• Formulate Operation and Support Standards for Infra Systems across MHA/HTX for ease of maintenance.• Any other tasks as assigned by the supervisor or Management.

What we are looking for:

• Tertiary qualification in Electronics/ Electrical Engineering, Computer Studies, or related disciplines such as ICT Technology/Telecommunications.• Good knowledge and understanding of cybersecurity, and IT/Compliance Audit.• At least 5 years of working experience in IT-related fields with minimum of 1 year in a leadership role and experience in leading a small team of 3 to 5.• Applicants with prior experience in systems management and project management related jobs would be an advantage.• In-depth understanding of desktop clients/servers, cloud infrastructure and networks, working knowledge/skills in system administration such as Microsoft Windows Server, Domain Controllers, and Active Directory. Relevant certification from Microsoft and other professional bodies would be an added advantage.• Sound understanding of the day-to-day MHA operations.• Hands on experience in IT/Compliance Audit.• Proactive and able to work independently with little supervision.• Possesses creative problem-solving skills.• Good Systems Engineering knowledge and understanding of the concept of System life cycle.• Prior experience in maintaining 24/7 operational systems with tight response and turn-around time.• Experience in applying Predictive Maintenance concept and approaches in system maintenance.• Prior experience in managing and coordinating multiple vendors.• Possess good project management skills, interpersonal and communication skills, and good working attitude.Personal Characteristics & BehavioursHe/She:1. is excellent in communication (both oral and written), presentation, and negotiation;2. has strong project, vendor, and contract-management skills;3. is able to work independently without the need for close supervision;4. is competent, self-motivated, proactive, dedicated, and responsible.All new hires are appointed on a two-year contract in the first instance and will be assessed and considered for permanent tenure over time, based on performance.As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.All applicants will be updated on the status of their applications within 4 weeks upon closing of the advertisement. #L1-FL1

About Home Team Science and Technology Agency (HTX)

HTX is the world’s first Science and Technology agency that integrates a diverse range of scientific and engineering capabilities to innovate and deliver transformative and operationally-ready solutions for homeland security. As a statutory board of the Ministry of Home Affairs and integral to the Home Team, HTX works at the forefront of science and technology to empower Singapore’s frontline of security. Our shared mission is to amplify, augment and accelerate the Home Team’s advantage and secure Singapore as the safest place on planet earth.