Lead Digital Consultant

CATERPILLAR ASIA PTE LTD; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

CATERPILLAR ASIA PTE LTD seeks a Lead Digital Consultant to guide and support on advanced features, customization, and integration of the digital product. You will work closely with stakeholders to ensure successful deployment and adoption.

The role emphasizes overseeing design, training, documentation, problem resolution, and collaboration with product management to address reliability, performance, and maintenance concerns. Travel ~30% and onsite five days a week are required.

Qualifications

• Knowledge of effective measurement techniques and ability to measure quality and impact for improvement.
• Knowledge of major products and product/service groups and how to apply this knowledge to diverse situations.
• Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors and peers.
• Knowledge of pricing tools, techniques and methods; ability to assess analytical and pricing models using statistical principles.
• Knowledge of software product training; ability to create and deliver training on implementation, operation and utilization of technology products and systems.
• Knowledge of release management strategies, practices and tools; ability to evaluate and improve release management practices and tools.
• Knowledge of change control processes to identify, evaluate, approve, monitor and document changes in production environments.

Responsibilities

• Provides support on major and/or critical implementation or operational issues.
• Contributes to policies and practices for product design, training, documentation, and problem resolution.
• Coordinates with product management on solutions to design, reliability, performance, and maintenance issues.
• Designs and implements methods to monitor software reliability and resolve product problems.

Skills

Effectiveness measurement

Relationship management

Pricing models & analytics

Software product training

Software release management

Change control

Products & services

Job description

Role Summary

Reporting to the Product Applications Manager, the Lead Digital Consultant provides guidance and support on advanced features, customizing, implementing and integrating the digital product.

What You Will Do:

• Provides support on major and/or critical implementation or operational issues.
• Contributes to policies and practices for product design, training, documentation, and problem resolution.
• Coordinates with product management on solutions to design, reliability, performance, and maintenance issues.
• Designs and implements methods, techniques and evaluation criteria for monitoring software reliability and resolving product problems.

What You Have:

• Effectiveness Measurement: Knowledge of effective measurement techniques and ability to measure the quality and quantity of work effort for the purpose of improvement.
• Products and Services : Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Pricing Models and Analytics: Knowledge of pricing tools, techniques and methods; ability to assess analytical and pricing models through the use of statistical principles.
• Software Product Training: Knowledge of software product training; ability to create and deliver training on the implementation, operation and utilization of technology products and systems
• Software Release Management: Knowledge of strategies, practices and tools for managing versions and distribution of software products and enhancements; ability to evaluate and improve release management practices and tools.
• Change Control: Knowledge of the processes and procedures by which a change is identified, evaluated, approved, monitored and documented; Ability to manage changes in the production environment and processes effectively+

Additional Information:

• Travel for this role is estimated at 30% to cover assigned dealers.
• This position requires working onsite five days a week.