Lead Consultant, Salesforce

Singtel Group; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading telecommunications company in Singapore is seeking an experienced professional to oversee end-to-end operations and maintenance of their SD-WAN platforms. This role involves regular maintenance, troubleshooting, and performance analysis. The ideal candidate will have over 10 years of IP network experience, strong expertise with routers, and cloud operations experience. It's an opportunity to contribute to innovative networking solutions in a dynamic environment.

Qualifications

• 10 years minimum of IP network experience required.
• Expertise with Cisco, Juniper, Mellanox routers expected.
• Good analytical and troubleshooting skills needed.

Responsibilities

• Handle regular preventive maintenance on the SD-WAN.
• Support the expansion and upgrades of infrastructure.
• Responsible for troubleshooting faults within the SD-WAN.

Skills

IP network experience

DevOps or cloud operations experience

Expertise with routers and switches installation

Understanding of Internet routing protocols

Troubleshooting skills

Knowledge of cloud automation tools

Experience with PowerBI

Education

Bachelor’s degree in Electrical/Electronic/Computer Engineering/Computer Science/Information Systems

Tools

Cisco SD-WAN

VMware VeloCloud SD-WAN

HPE Aruba SilverPeak SD-WAN

Fortinet SD-WAN

Kubernetes

OpenStack

Job description

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An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Responsible for end-to-end operations and maintenance of Singtel’s SD-WAN platforms, including incident management, configuration changes, security governance, and performance reporting. Also contributes to the design and implementation of new platform products and services

Make an impact by:

• Handle regular preventive maintenance on the SD-WAN Platform Operations.
• Support the expansion, upgrades and roll-outs of new network and systems infrastructure involving hardware such as routers, switches, firewalls, virtual appliances, VNFs, network monitoring and management systems.
• Support engineering teams on new product/ feature implementation, node deployment, and technical support matters.
• Responsible for troubleshooting and timely resolution of faults/issues within the SD-WAN platforms services.
• Analyse SD-WAN platforms performance and take proactive actions and preventive measures to monitor and enhance the network performance including software and hardware upgrades, etc.
• Prepare statistical reports on network and equipment performance.
• Analysing financial information (e.g. revenues, expenditures and cash management) to ensure all operations are within budget.
• Presenting annual budgets to management.
• Vendor negotiation and preparation of cost analysis and justifications.
• Perform SD-WAN platforms performance analysis.
• Proactively engages Engineering teams and recommend courses of actions to prevent incidents that may be caused by performance issues.
• Archive prepared reports for future reference of job performance.
• Review financial documents in preparation for the next cycle.
• Negotiation with vendors has led to expenditures within budget and maximized value.
• Audits and reviews of the SD-WAN Platforms in parts or as a whole to keep in terms of the environment landscape

Skills for Success:

• A Bachelor’s degree Electrical / Electronic / Computer Engineering / Computer Science / Information Systems
• 10 years minimum of IP network experience with 3-5 years experience with systems operations, DevOps or cloud operations
• Possess expertise with routers and switches installation e.g. Cisco, Juniper, Mellanox, Dell SONiC.
• Posses expertise with Cisco SD-WAN, VMware VeloCloud SD-WAN, HPE Aruba SilverPeak SD-WAN, Fortinet SD-WAN, FortiSASE etc.
• Good understanding of Internet routing protocols and technologies including TCP/IP, BGP, MPLS/VPN.
• Knowledge of routers/switches architecture and software upgrade procedure. Good analytical and trouble-shooting skills in the area of technical fault isolation and rectification
• Knowledge of hypervisors such as eSXI, Adva, proxmox and KVM.
• Knowledge of kubernetes, openstack and other cloud automation tools.
• Good to have PowerBI experience, Service Now and reporting tools background