Lead Analyst, Client Service (Corporate Action)

BNY Mellon; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading investment banking services company is seeking a Lead Analyst for Client Service in Singapore. This role involves managing corporate actions and income client inquiries, ensuring compliance, and enhancing client satisfaction. The ideal candidate will have significant client service experience and the ability to manage complex operational tasks.

Benefits

Competitive compensation

Comprehensive health and wellbeing programs

Flexible resources

Generous paid leaves

Qualifications

• 5-7 years of total work experience, with at least 4 years in Corporate Actions and Income Client Service/Operations.
• Strong custody operational and client service experience in US and European markets.
• Ability to converse in Mandarin for liaising with clients in Greater China.

Responsibilities

• Manage a portfolio of high-profile clients, ensuring queries are acknowledged and resolved.
• Drive client satisfaction through proactive calls and maintain strong client relationships.
• Collaborate with teams to develop client solutions that reduce manual processing.

Skills

Communication

Process Improvement

Problem Solving

Client Relationship Management

Education

Bachelor’s degree

Tools

Microsoft Office (Excel, Power BI)

Job description

Lead Analyst, Client Service (Corporate Action)

Pay: Competitive

Employment type: Full-Time

Job Description

• Req#: 40992

Bring your ideas. Make history.

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms managing trillions of dollars in assets, custody, and administration. Known as the “bank of banks”, 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of history and industry firsts, BNY Mellon has been built on our ability to evolve, lead, and innovate. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers growth, risk-taking, experimentation, and authenticity. This is #LifeAtBNYMellon.

We’re seeking a team member for the role of Portfolio Services Client Service (Senior Associate) to join our APAC Client Service team in Singapore. This role supports APAC client inquiries related to Corporate Actions, Income, Proxy, and Class Actions across all markets.

Key Responsibilities

• Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated, and resolved promptly and professionally, in line with departmental standards.
• Assist the Manager in leading team members to support major clients, addressing complex operational and technical issues and ensuring requests are fulfilled.
• Proactively review and resolve issues by analyzing information, liaising with internal teams globally, and escalating when necessary.
• Drive client satisfaction through regular proactive calls, touchpoints, and face-to-face visits where possible. Build and maintain strong client relationships.
• Host review calls to discuss service concerns and work with clients to enhance their productivity and use of self-service tools.
• Collaborate with Operations, Product, and Technology teams to develop client solutions that reduce manual processing.
• Apply advanced problem-solving skills, judgment, and experience to analyze information.
• Use strong interpersonal and communication skills to deliver high-quality service to a specialized client base.
• Participate in initiatives aimed at improving the client experience.
• Leverage knowledge of client service best practices to develop process improvements.
• Provide guidance to less experienced team members.
• Initiate digitization projects to reduce queries through automation, promoting self-service options (e.g., E-statements, E-swift, E-Advice).
• Design business documents to minimize manual touchpoints and develop tailored client service solutions, maintaining quality control.
• Stay updated on market and regulatory changes affecting client portfolios, including broader custody products.
• Ensure compliance with departmental standards and KPIs, maintaining a strong control environment.
• Coordinate with other teams to achieve organizational objectives.
• Communicate effectively with colleagues and stakeholders, sharing complex or sensitive information as needed.

Candidate Profile

• Bachelor’s degree or equivalent experience.
• 5-7 years of total work experience, with at least 4 years in Corporate Actions and Income Client Service/Operations.
• Strong custody operational and client service experience in US and European markets.
• Ability to converse in Mandarin for liaising with clients in Greater China; international market experience is a plus.
• Excellent communication skills, especially under pressure.
• Process improvement skills.
• Proficiency in Microsoft Office (Access, Excel, Power BI).
• Proven team player.

Awards and Benefits

BNY Mellon has received numerous awards for diversity, inclusion, and workplace excellence, including Fortune’s Most Admired Companies, Bloomberg’s Gender Equality Index, and others.

Our benefits include competitive compensation, comprehensive health and wellbeing programs, flexible resources, and generous paid leaves to support your personal and family needs.

About BNY Mellon

BNY Mellon is an American investment banking services holding company headquartered in New York City.

Notice

BNY Mellon is an Equal Opportunity Employer. We provide accommodations for applicants with disabilities. Applicants must complete Form I-9 and present proof of work eligibility. For assistance, contact [e-mail] or call 407-000-0000.