Lead Agent - Customer Service Rep - Full Time

United Airlines; Northeast; On-site; SGD 45,000 - 75,000; Full time

Job summary

Ein etabliertes Unternehmen in der Luftfahrtbranche sucht nach einem erfahrenen Teamleiter für die Flughafenoperationen. In dieser spannenden Rolle sind Sie dafür verantwortlich, das tägliche Betriebsgeschehen zu leiten, Kunden zu betreuen und Ihr Team zu coachen. Sie werden in einem dynamischen Umfeld arbeiten, in dem Ihre Fähigkeiten in der Kommunikation und Führung gefragt sind. Nutzen Sie die Gelegenheit, Ihre Karriere in einer globalen Organisation voranzutreiben, die Wert auf persönliche Entwicklung und Teamarbeit legt. Wenn Sie leidenschaftlich daran interessiert sind, den Reiseerlebnis zu verbessern, dann ist dies die richtige Stelle für Sie.

Benefits

Top-tier Gesundheitsleistungen

Reisevorteile

Mitarbeiter-Ressourcengruppen

Qualifications

• Mindestens fünf Jahre Erfahrung im Bereich Flughafen-Bodenabfertigung.
• Fließend in Englisch, sowohl schriftlich als auch mündlich.

Responsibilities

• Leitung der täglichen Abläufe und Ressourcenplanung.
• Coaching und Mentoring von Teammitgliedern.

Skills

Kommunikationsfähigkeiten

Analytisches Denken

Fähigkeit, unabhängig zu arbeiten

Führungskompetenz

Kundenservice

Education

Tertiäre Qualifikationen oder gleichwertige Berufserfahrung

Tools

MS Office

Outlook 360

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Job Overview And Responsibilities

• Actively engage with all customers to enhance the travel experience
• Lead day to day operations, performance, resource planning (where applicable), flight delay and disruption handling, work assignments and training coordination
• Provide support to station leadership and team
• Coach and mentor team members and follow through on commitments
• Build trust up and down within their team
• Identify skill gaps and work with station leadership to coordinate training
• Provide feedback on team performance
• Recognize and develop team members
• Monitor and report service partner performance and escalate as appropriate
• Ensure vendor compliance with all operational, safety, security and regulatory requirements
• Coordinate day to day issues with airport facilities, airport authority, government and border agencies
• Conduct company audits as required
• Monitor performance to assure that operational, safety, service and efficiencies are met
• Provide technical guidance and interpret company policies and procedures to assist United and Vendor employees
• Other duties including collateral work, back-office administration and customer correspondence
  
  

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Minimum Qualifications

• Tertiary qualifications or equivalent work experience in an operational Airline environment
• Minimum five (5) years’ experience in all areas of Airport Ground Services
• Must be fluent in English (written and spoken)
• Intermediate computer literacy (Industry systems, MS Office, Outlook 360)
• Airline industry experience
• Ability to work in a fast-paced operational environment
• Strong communication skills and interpersonal skills
• Ability to work independently without supervision
• Ability to make sound business decisions, analytical thinking
• Goal-directed Leadership ability and Service-oriented performance
• Prior experience leading a work team
• Maintain well-presented and professional appearance
• Must be flexible to work varying shifts, available 7 days a week/24 hours a day, including holidays and weekends, to deal with any operational and/or unforeseen situations
• Must be legally authorized to work in the Republic of Singapore for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
  
  

SIN00000085