Laundry Manager

CONRAD SINGAPORE ORCHARD; Singapore; In loco; SGD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Go Hilton travel program

Health & welfare benefits

Descrizione del lavoro

Hilton is seeking a Laundry Manager in Singapore to lead the Laundry and Valet operations, ensuring impeccable guest garment care and staff uniforms. You will forecast staffing, manage budgets, and coordinate with Housekeeping and F&B to support daily hotel needs.

You will train and develop the team, monitor quality, and implement process improvements while maintaining a safe, clean work environment and delivering exceptional service to our guests.

Competenze

• Relevant qualification or equivalent work experience.
• Strong communication, organizational, and coordination skills.
• Ability to work collaboratively with colleagues and contribute to achieving team goals.
• Ability to build and maintain positive working relationships with team members.
• Ability to work effectively in a fast-paced environment and manage competing priorities.
• Basic proficiency in Microsoft Word and Excel is an advantage.
• Good knowledge of laundry operations, including washing, spotting, starching, dry-cleaning, pressing, garment care, and the operation of laundry equipment.
• Good knowledge of linen and fabric types and appropriate handling and care methods.
• Ability to follow workplace safety, hygiene, and operational procedures.
• Demonstrates a positive attitude, attention to detail, and a willingness to learn and continuously develop new skills.
• Ability to work rotating shifts, weekends, and public holidays, based on operational requirements, where applicable.

Mansioni

• Lead, train, and supervise the Laundry and Valet team to ensure high performance and service excellence.
• Conduct performance reviews and support ongoing team development through continuous training.
• Manage daily Laundry and Valet operations to meet hotel standards, ensuring quality care for guest garments and staff uniforms.
• Plan labor schedules, forecast staffing needs, and oversee payroll processing.
• Develop and manage departmental budgets, including capital expenditure, linen, uniforms, and consumable supplies.
• Coordinate production schedules to support Housekeeping and Food & Beverage operational requirements.
• Monitor the full laundry process, including receiving, tagging, cleaning, pressing, and packing of guest and staff garments.
• Oversee linen and uniform inventory, purchasing, and quality inspections across guestrooms, outlets, and function spaces.
• Maintain strong collaboration with other hotel departments and external laundry vendors to ensure service quality.
• Ensure proper maintenance and usage of laundry equipment and chemicals, and coordinate with Engineering for any malfunctions.
• Implement energy conservation initiatives and continuously improve washing formulas and operational efficiency.
• Maintain a clean, organized, and safe working environment in the Laundry and Valet department.
• Handle guest requests and complaints professionally, ensuring prompt resolution and excellent service recovery.
• Participate in hotel meetings, safety procedures, and emergency response when required.
• Perform additional duties or projects as assigned by hotel management.
• Adhere to the hotel's policies and procedures, Hilton code of business conduct, the hotel's team member handbook, security and emergency policies and procedures.
• Ensure that all team members have a complete understanding of and adhere to the hotel's team member rules and regulations.

Conoscenze

Laundry operations

Leadership

Communication

Organizational skills

Coordination

Team collaboration

Attention to detail

Flexible shifts

Formazione

Relevant qualification or equivalent work experience

Strumenti

Microsoft Word

Microsoft Excel

Descrizione del lavoro

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our hotels team, that's exactly what you'll do every time you come to work! You'll play a crucial role in ensuring our guests receive fresh, high-quality linens and garments. oversee our laundry operations and ensure the highest standards of cleanliness and guest satisfaction. As a Laundry Manager , you're not just overseeing daily laundry operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

As the Laundry Manager, you will be responsible for performing the following tasks to the highest standards:

• Lead, train, and supervise the Laundry and Valet team to ensure high performance and service excellence.
• Conduct performance reviews and support ongoing team development through continuous training.
• Manage daily Laundry and Valet operations to meet hotel standards, ensuring quality care for guest garments and staff uniforms.
• Plan labor schedules, forecast staffing needs, and oversee payroll processing.
• Develop and manage departmental budgets, including capital expenditure, linen, uniforms, and consumable supplies.
• Coordinate production schedules to support Housekeeping and Food & Beverage operational requirements.
• Monitor the full laundry process, including receiving, tagging, cleaning, pressing, and packing of guest and staff garments.
• Oversee linen and uniform inventory, purchasing, and quality inspections across guestrooms, outlets, and function spaces.
• Maintain strong collaboration with other hotel departments and external laundry vendors to ensure service quality.
• Ensure proper maintenance and usage of laundry equipment and chemicals, and coordinate with Engineering for any malfunctions.
• Implement energy conservation initiatives and continuously improve washing formulas and operational efficiency.
• Maintain a clean, organized, and safe working environment in the Laundry and Valet department.
• Handle guest requests and complaints professionally, ensuring prompt resolution and excellent service recovery.
• Participate in hotel meetings, safety procedures, and emergency response when required.
• Perform additional duties or projects as assigned by hotel management.
• Adhere to the hotel's policies and procedures, Hilton code of business conduct, the hotel's team member handbook, security and emergency policies and procedures.
• Ensure that all team members have a complete understanding of and adhere to the hotel's team member rules and regulations.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Minimum qualifications

• Relevant qualification or equivalent work experience is preferred.
• Relevant experience in laundry operations within the hospitality industry or a similar environment is preferred.
• Strong communication, organizational, and coordination skills.
• Ability to work collaboratively with colleagues and contribute to achieving team goals.
• Ability to build and maintain positive working relationships with team members.
• Ability to work effectively in a fast-paced environment and manage competing priorities.
• Basic proficiency in Microsoft Word and Excel is an advantage.
• Good knowledge of laundry operations, including washing, spotting, starching, dry-cleaning, pressing, garment care, and the operation of laundry equipment.
• Good knowledge of linen and fabric types and appropriate handling and care methods.
• Ability to follow workplace safety, hygiene, and operational procedures.
• Demonstrates a positive attitude, attention to detail, and a willingness to learn and continuously develop new skills.
• Ability to work rotating shifts, weekends, and public holidays, based on operational requirements, where applicable.

How We'll Help You Thrive

• Incredible travel perks - Enjoy110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Health & welfare benefits -From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employ