Laboratory Operations Manager

SGS TESTING & CONTROL SERVICES SINGAPORE PTE LTD; Singapore; Presencial; SGD 120 000 - 160 000; Tempo integral

Resumo da oferta

SGS TESTING & CONTROL SERVICES SINGAPORE PTE LTD seeks an experienced Laboratory Operations Manager to lead daily lab operations, ensure compliance with quality standards, and drive continuous improvement across processes and equipment. You will manage staffing, budgets, audits, and stakeholder collaboration to deliver timely, compliant testing services while upholding safety and quality culture.

You will foster teamwork, optimize resources, and champion customer satisfaction in a fast-paced

Qualificações

• Bachelor's degree in a relevant science/engineering field.
• 8+ years in laboratory operations, testing, or quality assurance.
• 3+ years in a supervisory or managerial role.
• Experience with accredited laboratory operations and quality systems.
• Strong understanding of lab workflows and testing processes.

Responsabilidades

• Plan, organize, and monitor daily laboratory operations and workflow.
• Lead and manage the lab to ensure timely, compliant services.
• Ensure ISO/IEC 17025 and quality standards are met.
• Monitor KPIs and drive corrective actions.
• Oversee budgets, costs, and resource utilization.
• Maintain calibration of equipment and facilities.
• Lead audits and close findings timely.
• Provide technical input to support business development.
• Collaborate with stakeholders to ensure service excellence.

Conhecimentos

Leadership

People management

Communication skills

Stakeholder management

Analytical thinking

Decision making

Problem solving

Customer focus

Microsoft Office

Laboratory management

Formação académica

Bachelor's degree in Chemistry, Science, Engineering, Laboratory Technology, or related discipline

Ferramentas

Laboratory management systems

LIMS

Microsoft Office

Descrição da oferta de emprego

About the role:

We are seeking a dynamic and experienced Laboratory Operations Manager to lead and oversee the daily operations of our laboratory. The successful candidate will be responsible for ensuring operational excellence, maintaining quality and accreditation standards, managing laboratory resources, and driving continuous improvement initiatives to support business growth and customer satisfaction.

Primary Responsibilities

• Lead and manage the overall laboratory operations to ensure efficient and timely delivery of services.
• Ensure compliance with quality management systems, accreditation requirements, and regulatory standards.
• Oversee laboratory performance, productivity, resource planning, and operational excellence.
• Develop, coach, and lead laboratory personnel to achieve business and operational objectives.
• Drive continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction.
• Promote and maintain a strong culture of safety, quality, and compliance.

Specific Responsibilities

• Plan, organize, and monitor daily laboratory operations and workflow.
• Manage laboratory staffing, recruitment, training, competency assessment, and performance development.
• Ensure laboratory activities comply with ISO/IEC 17025, quality standards, and company policies.
• Monitor operational KPIs and implement corrective actions where necessary.
• Manage laboratory budgets, costs, and resource utilization effectively.
• Ensure laboratory equipment, instruments, and facilities are maintained and calibrated according to requirements.
• Investigate operational, quality, and customer-related issues and implement corrective and preventive measures.
• Review and approve laboratory procedures, work instructions, reports, and technical documentation.
• Support business development activities by providing technical expertise and operational input.
• Collaborate with internal and external stakeholders to ensure service delivery excellence.
• Lead internal and external audits and ensure timely closure of audit findings.
• Ensure compliance with health, safety, environmental, and quality requirements.

Profile

• Bachelor's Degree in Chemistry, Science, Engineering, Laboratory Technology, or a related discipline.
• Minimum 8 years of experience in laboratory operations, testing, inspection, quality assurance, or a related industry.
• Minimum 3 years of people management experience in a supervisory or managerial role.
• Experience managing accredited laboratory operations and quality management systems.
• Strong understanding of laboratory workflows, testing processes, and operational management.

Requirements

• Strong leadership and people management skills.
• Good knowledge of ISO/IEC 17025 and laboratory accreditation requirements.
• Proven ability to manage laboratory operations, budgets, and resources effectively.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent communication and stakeholder management skills.
• Ability to lead teams in a fast-paced operational environment.
• Strong customer focus and service-oriented mindset.
• Proficient in Microsoft Office applications and laboratory management systems.
• Ability to drive continuous improvement and operational excellence initiatives.
• Strong commitment to quality, safety, and compliance standards.