Laboratory Information System Officer

IHH HEALTHCARE SINGAPORE; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Parkway Laboratory Services Ltd is seeking a Business Analyst to support LIS solutions across hospital laboratories, ensuring smooth analysis, testing, and deployment.

You will liaise between laboratory operations, IT teams, and vendors, gather requirements, develop BRDs, validate changes, and provide end-user guidance while ensuring regulatory compliance.

The role focuses on delivering reliable LIS enhancements and maintaining project documentation in a fast-paced healthcare environment.

Qualifications

• Bachelor's degree in IT, health informatics, biomedical science, or related field.
• 3-5 years experience in business analysis, healthcare IT, or laboratory operations.
• Experience with LIS or healthcare applications is preferred.
• Experience in requirements gathering, testing, and stakeholder management.

Responsibilities

• Engage stakeholders to gather, analyse, and document business requirements for LIS.
• Prepare BRDs, functional specs, and change requests.
• Develop test scenarios and coordinate SIT, UAT, and regression testing.
• Investigate LIS-related issues and coordinate with vendors for fixes.
• Ensure system changes comply with regulatory standards and maintain documentation.

Skills

Business analysis

Stakeholder management

Testing & QA

User support

Regulatory compliance

Education

Bachelor's Degree in Information Technology or Health Informatics

Tools

Laboratory Information System (LIS)

Job description

Parkway Laboratory Services Ltd (PLS) has laboratories on the premises of Gleneagles Hospital, Mount Elizabeth Hospital, Mount Elizabeth Novena Hospital and Parkway East Hospital, the four tertiary hospitals owned by IHH Singapore, and a reference laboratory located in Aljunied, which also houses our headquarters.

We serve the needs of a broad range of hospitals and primary care clinics, integrated healthcare facilities and we have over 40 years of expertise in laboratory medicine.

Key accountabilities

The position is responsible for supporting laboratory users in the analysis, implementation, testing, and maintenance of Laboratory Information System (LIS) solutions. The role serves as the key liaison between laboratory operations, IT teams, and vendors to ensure system enhancements, integrations, and defect fixes meet business and regulatory requirements. The incumbent will drive requirement gathering, impact assessment, testing, project coordination, and user support activities to enable efficient laboratory operations and successful delivery of LIS initiatives.

Business Analysis & Requirement Gathering

• Engage laboratory stakeholders to gather, analyse, and document business requirements.
• Conduct workflow reviews and impact assessments for system enhancements and process changes.
• Prepare Business Requirement Documents (BRD), functional specifications, and change requests.

Testing & Quality Assurance

• Develop test scenarios, test cases, and test scripts.
• Coordinate and perform SIT, UAT, and regression testing.
• Validate system enhancements and defect fixes prior to deployment.
• Ensure testing evidence and sign-offs are appropriately maintained.

Application & User Support

• Investigate and troubleshoot LIS-related issues reported by laboratory users.
• Work with vendors and IT teams to resolve application defects and integration issues.
• Provide functional support and guidance to end users.
• Coordinate enhancement requests, project activities, and deployment schedules.
• Liaise with vendors and internal teams to ensure timely delivery of agreed solutions.
• Track issues, risks, and project progress through to closure.

Compliance & Documentation

• Ensure system changes comply with laboratory operational requirements and regulatory standards.
• Maintain project documentation, user guides, test evidence, and operational procedures.
• Support audit, compliance, and accreditation activities related to LIS.

Qualifications & Experience

• Bachelor's Degree in Information Technology, Health Informatics, Biomedical Science, Medical Laboratory Science, Business Information Systems, or related discipline.
• Relevant certifications in Business Analysis, Project Management, or Healthcare Informatics are advantageous.
• 3-5 years of experience in business analysis, application support, healthcare IT, or laboratory operations.
• Experience supporting Laboratory Information Systems (LIS) or healthcare applications preferred.
• Experience in requirement gathering, testing, system implementation, and stakeholder management.