Laboratory Coordinator

• Familiarization with all Test Methods & Laboratory Procedures

• Support and maintain the laboratory operations. Coordinate activities of the section to meet the turnaround time and maintain the laboratory flow process.

• Maintain coordination with the team and with fellow coordinators.

• Maintain customer relationships, answer queries, and handle complaints and feedback.

• Review worksheets before passing on to the laboratory analyst. Work with the operations department to retrieve samples when customers call for re-tests.

• Check test results from lab analysts and approach the team leader if suspicious results are detected for a retest.

• Review test results with the diagnostic team to identify if retests or any further recommendations/diagnosis are to be done/included.

• Release test results to customers upon final review.

• Work closely with the team leader to get updates and progress on the batches to meet customers’ turnaround time (TAT).

• Monitor registration of samples & completion of the batches of samples to ensure TAT is met.

• Understand the full details of contracts & customer requirements.

• Provide recommendations to customers based on test results.

• Attend to customer queries and visits, email correspondence, and provide quotations.

• Resolve customer issues regarding test results and complaints, and update the assistant manager on any customer feedback.

• Coordinate delivery and collection of samples.

• Ensure the release of error-free reports with a follow-up with customers.

• Coordinate on samples management & outsourcing of samples to other SGS laboratories.

• Assist the operations team on operational-related matters if applicable.

• Review, escalate and request repeat results if abnormalities in result findings occur.

• Follow up on the instruments, analysis, and corrective actions.

• Perform any other task(s) as assigned by management.

Requirements:

• Min Diploma in Chemistry or related discipline.

• Preferably at least 1 to 2 years of hands-on experience in a laboratory testing setting.

• Positive working attitude.

• Team player and hard-working.

• Strong coordination skills.

• Good time management.

• Customer service-oriented with good people management skills.

• Must be able to work independently.

• Basic mathematics and chemistry skills.

• Familiar with handling practice of chemicals/solutions/reagents and applies judgment, acting according to the SGS standards of ethics and integrity.