Laboratory Coordinator

SGS Testing & Control Services Singapore; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading testing and control services company is seeking a Laboratory Technician to support laboratory operations in Singapore. The role involves coordinating testing procedures, ensuring high-quality customer service, and maintaining operational efficiency. Candidates should have a diploma in Chemistry and possess strong teamwork, coordination, and customer management skills.

Qualifications

• 1-2 years of hands-on experience in laboratory testing.
• Familiar with handling chemicals/solutions/reagents and SGS standards.
• Must be able to work independently and as part of a team.

Responsibilities

• Coordinate laboratory operations to meet turnaround times.
• Review and release final test results to customers.
• Maintain customer relationships and resolve queries regarding testing.

Skills

Coordination skills

Customer service-oriented

Time management

Basic Mathematics skills

Chemistry skills

Education

Min Diploma in Chemistry

Job description

• Familiarization with all Test Methods & Laboratory Procedures

• Support and maintain the laboratory operations. Coordinate activities of the section to meet the turn around time and maintain the laboratory flow process.

• Maintain Coordination with the Team and with fellow coordinators.

• Maintaining the customer relationship, answering queries and handling complaints and feedback.

• Review worksheets before passing on to the laboratory analystWork with operation department to retrieve samples when customer calls for re-test

• Check test results from Lab Analysts and to approach Team Leader if suspicious results are detected for a retest

• Review test results with Diagnostic Team to identify if retests or any further recommendation/diagnosis is to be done/included

• Release test results to customer upon final review

• Work closely with the Team Leader to get updates and progress on the batches to meet customers’ turnaround time (TAT)

• Monitor registration of samples & completion of the batches of samples to ensure TAT is met.

• Understand the full details of contracts & customer requirements.

• Provide recommendations to the customers based on test results

• Attend to customers queries and visits, email correspondence and providing quotations.

• Resolve customer issues regarding test results and complaints, and to update Asst Manager on any customer feedback

• Coordinate delivery and collections of samples

• Ensure and release of Error free Reports with a follow up with the customers

• Coordinate on Samples Management & Outsourcing of samples to other SGS Laboratories

• Assist operation team on operational related matters if applicable

• Review, escalate and request repeat results if abnormality in result findings

• Follow up on the instruments, analysis and corrective actions.

• Perform any other task(s) as assigned by management

Requirements:

• Min Diploma in Chemistry or related discipline

• Preferably at least 1 to 2 year of hands-on experience in laboratory testing setting

• Positive working attitude

• Team player and hard working

• Strong coordination skills

• Good time management

• Customer service-oriented and good people management

• Must be able to work independently

• Basic Mathematics and Chemistry skills

• Familiar with handling practice of chemicals/solution/reagents Applies judgment and acts according to the SGS standards of ethics and integrity