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L3 Support Engineer

Borr Drilling

Singapore

On-site

SGD 60,000 - 80,000

Full time

7 days ago
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Job summary

A leading company in the drilling industry is seeking an experienced Application Support professional specializing in IAM systems. The successful candidate will handle level 3 support, troubleshoot Java-based applications, and work collaboratively with various teams to enhance system performance. With focus on monitoring, incident management, and user provisioning, this role offers an opportunity to contribute to a critical area in the organization while expanding one's technical expertise in IAM and enterprise applications.

Qualifications

  • 5+ years of experience in Java-based enterprise application support.
  • Strong knowledge of IAM tools like ForgeRock or Oracle IAM.
  • Experience with directory integrations and cloud IAM exposure preferred.

Responsibilities

  • Provide level 3 support for Java-based IAM systems.
  • Perform root cause analysis of recurring issues and troubleshoot user access problems.
  • Collaborate with teams to ensure smooth deployment of changes and monitor key services.

Skills

Java
REST/SOAP APIs
SQL
LDAP
CI/CD tools
Unix/Linux scripting
Troubleshooting
Identity lifecycle management

Job description

Responsibilities:


Application Support

  • Level 3 support for Java-based IAM systems (e.g., ForgeRock, Oracle IAM, or custom-built).
  • Troubleshoot and resolve production incidents, bugs, and performance issues.
  • Perform deep-dive log analysis using tools like Splunk, ELK, or native application logs.

Incident & Problem Management

  • Perform root cause analysis (RCA) of recurring issues.
  • Collaborate with L1/L2 teams to avoid reoccurrence through knowledge sharing and automation.
  • Participate in incident bridges and post-incident reviews.

Change & Release Support

  • Validate and support deployment of hotfixes, patches, and minor enhancements.
  • Participate in CAB reviews and production release validations.
  • Maintain rollback plans and ensure zero-downtime upgrades.

IAM Focused Tasks

  • Troubleshoot user provisioning, deprovisioning, authentication, SSO, and role-based access issues.
  • Support integrations with LDAP, Active Directory, SAML, OAuth, OpenID Connect, and other IAM protocols.
  • Monitor connectors and APIs for onboarding/offboarding workflows.

Environment and Monitoring

  • Maintain support for production and lower environments (UAT, SIT).
  • Automate monitoring and alerting for key services and APIs.
  • Work with DevOps or SRE teams for infrastructure performance tuning.

Required Skills & Experience

Technical

  • 5+ years of experience in Java-based enterprise application support (especially in IAM domain).
  • Strong in Java, REST/SOAP APIs, JSON, XML, JDBC, and logging frameworks.
  • Experience with IAM tools like ForgeRock or Oracle IAM.
  • Proficient in SQL (Oracle/SQL Server), LDAP, and directory integrations.
  • Familiarity with CI/CD tools (e.g., Jenkins, Git, Maven) and ticketing systems (e.g., ServiceNow, Jira).
  • Hands-on with Unix/Linux scripting and basic networking.

Functional

  • Understanding of Identity lifecycle, RBAC, authentication/authorization flows.

Nice to Have:

Exposure to cloud IAM (Azure AD, AWS IAM).

Experience with containers (Docker/Kubernetes).

Knowledge of security standards: OWASP.

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