L3 Support Consultant – TLM | Trinity Consulting Services | Singapore

Trinity Consulting Services

Singapore

On-site

SGD 120,000 - 180,000

Full time

2 days ago

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Job summary

Trinity Consulting Services in Singapore seeks an experienced L3 Support Consultant to own and optimize the Transaction Lifecycle Management platforms, including TLM 2.4 and 3.0+. The role demands deep technical expertise in reconciliation, payments, and high-volume data processing.

You will collaborate with software engineering, DBAs, and client teams in Agile sprints, ensuring uptime, security, and governance while delivering robust incident resolution and documentation.

Qualifications

Minimum 5+ years in L3 technical support, application management, or software engineering.
Strong experience with TLM 2.4, TLM 3.0, and newer versions.
Expertise in financial reconciliation, cash management, and payment processing systems.
Proficient in SQL, data validation, and performance tuning.
Experience with incident, problem, and change management per ITIL.

Responsibilities

Provide expert-level L3 support for enterprise TLM platforms.
Monitor and optimize TLM environments for high availability and performance.
Conduct advanced root-cause analysis for complex failures.
Collaborate with software teams to test, patch, and upgrade systems.
Design and run robust database queries to support reconciliation workflows.
Maintain documentation, runbooks, and incident logs.
Ensure compliance with security standards and data governance.

Skills

L3 support experience

TLM 2.4

TLM 3.0+

SQL performance tuning

Data reconciliation

Incident & change management

Agile / Scrum

Cross-functional collaboration

Education

Bachelor's or Master's in CS/IT/Finance

Tools

ServiceNow

Jira

BMC Remedy

Job description

Position Summary

Driving mission-critical financial applications and advanced Transaction Lifecycle Management (TLM) platforms, Trinity Consulting Services (TRINITY) is actively seeking an accomplished L3 Support Consultant for an urgent engagement in Singapore. In this vital tier-3 technical support role, you will architect, troubleshoot, and maintain complex enterprise reconciliation and payment processing systems. Bringing over five years of dedicated professional experience with TLM 2.4 and TLM 3.0 and above versions, you will empower global banking and capital markets clients to achieve uncompromised operational resilience. This prestigious career opportunity offers competitive remuneration, high executive visibility, and exceptional professional growth within a premier technology consulting enterprise.

Detailed Job Description

As an L3 Support Consultant supporting Trinity Consulting Services in Singapore, you will take full operational, architectural, and tactical ownership of TLM application maintenance, advanced root-cause analysis, and complex incident remediation. Your day-to-day responsibilities include managing TLM 2.4 and TLM 3.0+ environments, troubleshooting intricate data reconciliation workflows, and optimizing database performance for high-volume financial transactions. You will collaborate closely with cross-functional software engineering, database administration, and client stakeholder squads in Agile sprint cycles while maintaining rigorous compliance and uptime standards.

Key Responsibilities

Provide expert-level L3 technical support, troubleshooting, and incident resolution for enterprise TLM 2.4 and TLM 3.0+ platforms.
Monitor, configure, and optimize Transaction Lifecycle Management (TLM) environments to ensure high availability and performance.
Conduct advanced root-cause analysis for complex system failures, reconciliation discrepancies, and data processing bottlenecks.
Collaborate closely with software development squads to test, validate, and deploy patches, hotfixes, and system upgrades.
Design, execute, and maintain robust database queries, stored procedures, and scripts to support data reconciliation workflows.
Ensure strict adherence to enterprise security standards, audit requirements, and financial data governance frameworks.
Partner with global stakeholders and client IT teams to gather requirements and resolve critical operational escalations.
Maintain comprehensive technical documentation of system architectures, troubleshooting runbooks, and incident logs.

Required Qualifications & Skills

Bachelor's or Master's degree in Computer Science, Information Technology, Finance, or a related technical discipline.
Minimum of 5+ years of progressive professional experience in L3 technical support, application management, or software engineering.
Strong, demonstrable hands-on professional expertise with TLM 2.4, TLM 3.0, and newer software versions.
Comprehensive working knowledge and practical proficiency in financial reconciliation, cash management, and payment processing systems.
Deep practical experience in advanced database querying, SQL performance tuning, and data validation techniques.
Solid practical experience troubleshooting distributed enterprise applications and complex server environments.
Proven expertise in incident, problem, and change management processes within ITIL frameworks.
Mandatory legal work eligibility and physical availability for professional operations in Singapore.

Nice-to-Have Skills

Professional certifications such as ITIL Foundation or relevant database administration credentials.
Prior professional working experience in top-tier global investment banks, financial institutions, or capital markets firms.
Hands-on familiarity with scripting languages (Python, Shell, Perl) for automated log analysis and monitoring.
Experience utilizing enterprise IT service management ticketing platforms such as ServiceNow, Jira, or BMC Remedy.
Exposure to agile software development methodologies and CI/CD deployment pipelines.

Recruitment Pro Tip

When applying for this L3 Support Consultant position through Trinity Consulting Services, ensure your resume explicitly highlights your hands-on experience with TLM 2.4 and TLM 3.0+, database reconciliation workflows, and financial services background.

Job Details