L2 Support Engineer (SQL)

MORGAN MCKINLEY PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for an L2 Support Engineer to provide technical support in the health services sector. The ideal candidate will have 2 to 4 years of application support experience, strong SQL skills, and ITIL certification. Responsibilities include monitoring service levels, conducting server maintenance, and assisting in staff training. This role involves shift work and focuses on system monitoring and resiliency improvements.

Qualifications

• 2 to 4 years of Technical / Application Support experience.
• Strong background in IT Service Operations.
• Ability to write and comprehend complex SQL and Automation scripts.

Responsibilities

• Provide technical support for application related issues.
• Monitor Service level dashboards and perform daily health checks.
• Assist in training new staff and customers.

Skills

Technical support

SQL scripting

Application support

ITIL knowledge

Problem-solving

Education

Diploma/Bachelor’s degree in computer science

Job description

Overview

This is an opportunity to directly work in a health services sector as an L2 Support Engineer (SQL).

Responsibilities

• Provide technical support for application related issues and perform daily service health monitoring, server maintenance and resiliency improvements
• The candidate is responsible for delivering new and improved capabilities in systems monitoring, recovery and stability aspects of the system
• Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
• Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
• Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
• Defect fixes and resiliency related improvements
• Assist in training new staff as well as customers on the technical side of the system and functionalities
• Assist in investigation (L1/L2 support) for user reported issues
• Able to write and comprehend complex SQL and Automation scripts. Develop mitigating and/or preventive solutions
• Able to perform shift work

Requirements

• Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline
• 2 to 4 years of Technical / Application Support experience on multi technology platforms
• ITIL v3/v4 certification and strong service oriented experience/background preferred
• Must have solid SQL scripting experience
• Experience in IT Service Operations preferred
• Strong Knowledge and understanding of IT industry environment and business needs
• Proven experience supporting Web / Mobile / Client based applications

Morgan McKinley Pte Ltd

Cedric Ferreras

EA Licence No: 11C5502

EA Registration No. R1870889