L2 Production Support Engineer_Contract

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global drilling contractor based in Singapore is seeking a Level 2 Support Engineer to provide production support for banking applications. Responsibilities include monitoring environments, troubleshooting issues, and collaborating with teams to maintain system integrity. Strong knowledge of Linux/Unix, proficiency in SQL, and excellent communication skills are essential. The role ensures adherence to ITIL practices within a dynamic team environment.

Qualifications

• Strong knowledge of Linux/Unix environments.
• Proficiency in SQL for data analysis and reporting.
• Familiarity with monitoring tools and ticketing systems.

Responsibilities

• Provide Level 2 production support for banking applications.
• Monitor production environments and identify incidents.
• Collaborate with teams to resolve technical issues.

Skills

Linux/Unix environments

SQL

Monitoring tools

Ticketing systems

Batch jobs and job schedulers

Problem-solving skills

Analytical skills

Communication skills

Tools

Nagios

Splunk

AppDynamics

Dynatrace

ServiceNow

Remedy

Control-M

Job description

• Provide Level 2 production support for banking applications and systems.
• Monitor production environments, identify incidents, and ensure timely resolution.
• Perform deep-dive root cause analysis of technical issues and implement corrective actions.
• Collaborate with L1 teams, developers, and infrastructure teams to resolve issues efficiently.
• Execute standard operating procedures (SOPs), application health checks, and batch monitoring.
• Escalate critical issues to L3 support or development teams when necessary.
• Maintain detailed logs and documentation of issues, resolutions, and preventive measures.
• Participate in release deployments, system patching, and environment validations.
• Ensure adherence to ITIL practices and internal compliance/security standards.

Required Skills:

• Strong knowledge of Linux/Unix environments – able to read logs, run shell commands, and troubleshoot OS-level issues.
• Proficiency in SQL – write and optimize queries, analyze data, identify issues, and generate reports.
• Familiarity with monitoring tools (e.g., Nagios, Splunk, AppDynamics, Dynatrace).
• Understanding of ticketing systems like ServiceNow, Remedy, or similar.
• Good grasp of batch jobs, file transfers (SFTP), and job schedulers (e.g., Control-M).
• Excellent problem-solving, analytical, and communication skills.