L2 Network Engineer – Service Operations Centre

Avensys Consulting; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT consulting firm based in Singapore is seeking telecommunications specialists with 3 to 5 years of experience. This role involves troubleshooting issues, managing changes, and ensuring effective communication between departments. You will receive an excellent salary with attractive benefits and career progression opportunities.

Benefits

Excellent base salary

Attractive company benefits

Fun and collaborative work environment

Strong career progression

Qualifications

• 3 to 5 years of telecommunications experience, preferably with a service provider.
• Cisco certification highly desired.
• Knowledge of OSI layers and Layer 1/2 technologies.

Responsibilities

• Understand and record customer issues/requirements in the ticketing system.
• Troubleshoot Level 2 incidents and queries.
• Run and analyze traffic reports and IP configurations.

Skills

Knowledge of IP addressing

Knowledge of routing protocols (BGP, OSPF)

VPN/IPsec technology

Troubleshooting

Change management

Education

Cisco Certified Network Associate / Professional certification

Basic security (Zscaler/Fortinet) related certification

Job description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

No. of positions - 2

Job Description:

• Understand customer issues/requirements and record them in the ticketing system.
• Troubleshoot to isolate and resolve Level 2 incidents/queries.
• Escalate incidents to the next level or partner for resolution within SLAs.
• Perform change management assessments, execute changes, and conduct post-implementation checks.
• Maintain a history of problems and solutions.
• Run and analyze traffic reports and IP configurations.
• Coordinate and participate in troubleshooting efforts between departments and vendors
• 3 to 5 years of telecommunications experience, preferably with a service provider
• Cisco Certified Network Associate / Professional certification and similar-level SD-WAN (Versa/Fortinet/Viptela) certification.
• Basic security (Zscaler/Fortinet) related certification is a plus.
• Knowledge of IP addressing and routing protocols (BGP, OSPF, etc.).
• Knowledge of VPN/IPsec technology.
• Understanding of security, firewalls, and proxies is a plus (Fortinet/Zscaler/Palo Alto, etc.).
• Knowledge of OSI layers and Layer 1/2 technologies (xDSL, Ethernet, leased lines, wireless).

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV to [e-mail]

Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Swathi

Avensys Consulting Pte Ltd

EA Licence 12C5759

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