L2 IT Support Engineer (Applications support & testing) (Ref 25090)

Jobline Resources Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A recruitment agency in Singapore is looking for an IT Support Specialist to manage support cases, provide level 2 application support, and liaise with users. Candidates should have a diploma in IT and at least 1 year of relevant experience. The role requires good computer skills and proficiency in English. Opportunities to learn and grow in a dynamic environment are available.

Qualifications

• At least 1 year experience as a software tester or technical support.
• Self-driven with a passion for troubleshooting.

Responsibilities

• Handle incoming support cases and track using incident software.
• Provide level 2 application support via email and phone.
• Create test cases for bug fixes.

Skills

Good computer skills

Good command of English

Willingness to learn

Troubleshooting skills

Education

Diploma or Degree in IT

Tools

Microsoft Office

Microsoft Excel

MS Dynamics CRM

Job description

Responsibilities

• Handle incoming support cases and track using incident tracking software

• Follow up on support tickets proactively till closure within the defined SLA

• Provide level 2 application support to service desk using email and phone

• Create test cases for bug fixes and/or system enhancements

• Liaise with developers and end users during the testing process to ensure all test cases passed

• Perform any other administration and operational work as required by supervisor

Requirements

• Diploma or Degree holder of an IT related course

• At least 1 year experience as a software tester or as applications technical support staff.

• Good computer skills, including use of Microsoft Office and Microsoft Excel

• Good command of written and spoken English

• Self-driven and demonstrate willingness to learn

• Have a passion for troubleshooting to provide solution to the users

• Possesses MS Dynamics CRM knowledge is an added advantage

Licence no: 12C6060