L2 IT Support Engineer

Cultivar Staffing & Search; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is expanding and seeking skilled IT professionals to support and troubleshoot network and security systems. This role involves handling escalated support requests, maintaining client documentation, and ensuring effective communication with clients. Ideal candidates will possess advanced technical skills and experience with support tools, operating systems, and structured cabling. Join a dynamic team where your expertise will contribute to delivering exceptional IT services to a diverse clientele. If you are passionate about technology and client support, this opportunity is perfect for you.

Qualifications

• Advanced understanding of network systems and support tools.
• Experience with structured cabling and maintaining VoIP equipment.

Responsibilities

• Handle escalated support requests and resolve Helpdesk tickets.
• Ensure all client documentation is well maintained and assist project teams.

Skills

Communication Skills

Troubleshooting

Network Systems

Security Systems

Client Communication

Education

Professional IT Certifications (MCP, MCSA, MCSE)

Client Experience Certifications

Tools

Ticketing System

RMM Tool

PSA Software

Microsoft 365

Job description

Our client’s company specialises in managed IT services, customized project services and cloud services, and their clientele comes from a mixture of large SMEs and MNCs from various industries.

The company is hiring due to expansion. Candidates will be responsible for being competent in supporting, diagnosing, troubleshooting network systems, security systems, and also requires excellent social skills.

Responsibilities

• Handle escalated support requests (both on-site and off-site)
• Resolve escalated Helpdesk tickets, on-site troubleshooting
• On-site hardware maintenance and support, including installation and removal of equipment
• Ensure all client documentation is well maintained
• Assist project team to help deliver projects on-site from time to time
• Escalate tickets that require Service Delivery Manager support
• Identify, communicate and mitigate potential risks to reporting manager and clients
• Ensure close communication with clients

Requirements

• Possess good communication skills
• Advanced understanding of support tools, techniques and how technology is used to provide services
• Advanced understanding of operating systems, business applications, printing systems and network systems
• Advanced diagnosis skills of technical issues related to end-user hardware & software and network devices
• Advanced experience and understanding of structured cabling (tidy cable management is a must)
• Advanced experience installing and maintaining networking and VoIP equipment
• Advanced experience and knowledge of working with the Microsoft 365 Platform
• Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc)

Additional Requirements

• Experience using a Ticketing system / RMM Tool and PSA software
• Experience providing support via remote tools
• Experience handling Technical Service Tickets
• Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
• Client Experience Certifications such as Helpdesk Habits, etc.
• Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

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