L2 Application Support Engineer (Java)

Careerally Pte Ltd; Singapore; On-site; USD 10,000 - 100,000; Full time

Job summary

Join a dynamic, industry-leading company as an L2 Application Support Engineer. This exciting role involves supporting and maintaining critical applications, troubleshooting issues, and ensuring application health and performance. You'll have the opportunity to enhance your skills in a collaborative environment while managing incidents and service requests. With a comprehensive benefits package and a competitive salary, this position offers professional growth and development opportunities. If you're ready to take your career to the next level and work in a fast-paced setting, this opportunity is perfect for you.

Benefits

Comprehensive benefits package

Bonus up to $10,000

Professional growth opportunities

Qualifications

• 3+ years of experience in application support with strong Java/J2EE skills.
• Proficient in troubleshooting in Linux/Unix environments and SQL.

Responsibilities

• Provide L2 support for Java-based applications and troubleshoot issues.
• Monitor application health, performance, and manage incidents on a 24/7 basis.

Skills

Java

J2EE

Troubleshooting

Problem-solving

Communication

Collaboration

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

SQL

Oracle

MySQL

PostgreSQL

Linux

Unix

AWS

Azure

Spring

Struts

Job description

Key Highlights:

• Opportunity to work with a dynamic, industry-leading company
• Opportunities for professional growth and development.
• Up to $10,000 + Bonus + comprehensive benefits package

We are looking for a L2 Application Support Engineer to support day-to-day operations. You will be responsible for supporting and maintaining critical applications, handling incident and problem management, and monitoring alerts to troubleshoot and resolve issues in a timely manner.

Key Responsibilities:

• Provide L2 support for Java-based applications, including issue troubleshooting, investigation, root cause analysis, and resolution.
• Handle incidents and service requests raised, to closure.
• Monitor application health and performance.
• Perform code-level debugging and collaborate with higher levels for fixes and enhancements, ensuring problems are resolved.
• Maintain and update support documentation, SOPs, and knowledge base articles.
• Participate in enhancement of the applications, deployment of applications to testing and production environments, and post-deployment support activities.
• Handle on-call support and incident management on a 24/7 rotational basis.
• Ensure SLAs and KPIs for incident and request management are consistently met.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of experience in application support, with strong hands-on experience in Java/J2EE.
• Good understanding of Software Development Life Cycle (SDLC).
• Proficient in troubleshooting application and server issues in Linux/Unix environments.
• Hands-on experience with SQL and relational databases (e.g., Oracle, MySQL, PostgreSQL).
• Good understanding of REST APIs, microservices, and cloud environments (AWS/Azure is a plus).
• Experience with Spring 4.x/6.x and Struts 2.x; Spring Boot/Batch is a plus.
• Strong problem-solving skills and ability to work independently under pressure.
• Excellent communication and collaboration skills.

Interested applicants, please submit an updated resume in MS format via the Apply button.

Position and remuneration will be commensurate with skills and experience.
We regret that only short-listed candidates will be contacted.