L1 System Engineer (Ref 23908)

Responsibilities

1. To provide 24 x 7 support for Data Center running on 12 hours shift
2. Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged
3. Resolving the incident/problem onsite
4. Escalating unsolvable problems and service requests to the System and/or Software Engineer and reporting the escalation to the Project Manager
5. Generating the relevant administrative records and reports
6. Introducing and integrating new technologies into existing environments
7. Applying operating system updates, patches, and configuration changes
8. Adding, removing, or updating user account information, resetting passwords, etc.
9. Answering technical queries
10. Maintaining the configuration of the system
11. To implement Service Request and Change Request
12. Contacting OEM/Vendor for technical support

Requirements

1. Degree/Diploma in Computer Science/Electronics/IT or equivalent
2. Minimum 1 year of relevant working experience in IT infrastructure operation
3. Preferably with Microsoft Certification and/or ITIL certification
4. Good Knowledge of following products will be advantageous: Linux, Unix, Active Directory/DNS, Microsoft Azure Stack, Microsoft Windows 2008-2016, Commvault Backup and Recovery & Symantec Endpoint Protection
5. 12 hrs shift working

Licence no: 12C6060