L1 System Engineer (AMK)

COMBUILDER PTE LTD; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

A leading company in IT solutions seeks a Data Center Support Technician to provide 24 x 7 operational support. You will address incidents, assist with systems management, and integrate new technologies while working on a shift basis. Candidates should have a relevant degree and familiarity with technologies like Linux and Microsoft Azure.

Qualifications

• Minimum Degree/Diploma in Computer Science/Electronics/IT or equivalent is preferred.
• Microsoft Certification and/or ITIL certification is preferred.
• Good knowledge of Linux, Unix, Active Directory/DNS, and Microsoft Azure Stack is advantageous.

Responsibilities

• Provide 24 x 7 support for Data Center operations on a 12-hour shift.
• Assist customers with incident verification and resolution.
• Escalate unsolvable problems to engineers and generate administrative records.

Skills

Linux

Unix

Active Directory

Microsoft Azure Stack

Microsoft Windows 2016-2022

Commvault Backup and Recovery

Symantec Endpoint Protection

Education

Degree/Diploma in Computer Science/Electronics/IT

Job description

Job Responsibilities:

• To provide 24 x 7 support for Data Center running on 12 hours shift

• Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.

• Resolving the incident/problem onsite.

• Escalating unsolvable problems and service requests to the System and/or Software Engineer and reporting the escalation to the Project Manager.

• Generating the relevant administrative records and reports.

• Introducing and integrating new technologies into existing environments.

• Applying operating system updates, patches, and configuration changes.

• Adding, removing, or updating user account information, resetting passwords, etc.

• Answering technical queries

• Maintaining the configuration of the system.

• To implement Service Request and Change Request

• Contacting OEM/Vendor for technical support

• Able to work shift including weekends and public holidays.

Requirements:

• Minimum Degree/Diploma in Computer Science/Electronics/IT or equivalent

• 12 hrs shift working

• Preferably with Microsoft Certification and/or ITIL certification

• ITIL certification will be an advantage

• Good Knowledge of following products will be advantageous:

-Linux

-Unix

-Active Directory/DNS

-Microsoft Azure Stack

-Microsoft Windows 2016-2022

-Commvault Backup and Recovery

-Symantec Endpoint Protection