L1 Support Engineer

Epergne Solutions; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading IT solutions provider is seeking an L1 Support Engineer to manage patching and vulnerability for their infrastructure. This entry-level role involves executing database system and Linux server patching, monitoring compliance, and ensuring strong communication across teams. The candidate should have basic experience and a collaborative mindset to thrive in a shift-based work environment.

Qualifications

• 1–3 years of experience in database patching and Linux systems.
• Basic understanding of Windows OS preferred.
• Ability to work in shifts, including weekends.

Responsibilities

• Execute patching activities on Database systems and Linux servers.
• Monitor systems to ensure successful patch deployment.
• Communicate patch schedules and change plans.

Skills

Linux/Unix commands

Database patching

Collaborative skills

Communication

Tools

VMware

Excel

Job description

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Responsible for the patching and vulnerability management of infrastructure environments across data centers.

Key Responsibilities:

• Execute patching activities on Database systems (MSSQL, Oracle) and Linux servers.
• Monitor systems to ensure successful patch deployment and generate reports on compliance and effectiveness.
• Conduct daily health checks on Linux servers and report any issues not already flagged by monitoring tools.
• Escalate major patching and vulnerability issues to L2/L3 support teams as needed.
• Initiate and manage change requests for patch implementation in alignment with internal Change Control and ITIL standards.
• Communicate patch schedules and change plans with application and business owners to ensure coordination.
• Participate in shift-based work as part of a potential 24x7 operational model.
• Perform additional related duties as reasonably assigned.

Requirements:

• 1–3 years of experience executing patches on databases (MSSQL, Oracle) and Linux systems.
• Basic proficiency in Linux/Unix commands and system administration.
• Familiarity with VMware environments.
• Experience in database patching and L1-level troubleshooting.
• Basic understanding of Windows OS (preferred, not mandatory).
• Knowledge of Oracle and MariaDB databases.
• Ability to coordinate across multiple teams with effective collaboration skills.
• Proficiency in Excel is a plus.
• Strong communication skills and a team-oriented mindset.
• Willingness to work in shifts, including weekends.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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