L1 Production Support Engineer - VisionPLUS 10 (Flex)

APBA TG HUMAN RESOURCE PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

A recruitment firm in Singapore is seeking an experienced L1 support professional to manage incidents related to VisionPLUS 10 and perform daily health checks across various systems. The ideal candidate will have 2 to 5 years of experience, with a strong foundation in banking systems and excellent communication skills. In this role, you will coordinate with multiple teams and assist with routine tasks related to user support.

Qualifications

• 2 to 5 years relevant experience in L1 support roles, preferably in banking or card systems.
• Familiarity with SQL/DB2 and log analysis is a plus.
• Knowledge of ITIL practices preferred.

Responsibilities

• Monitor application and batch job alerts related to VisionPLUS 10.
• Perform daily health checks and validations across various modules.
• Handle initial triage of incidents and user tickets.
• Coordinate with teams and support monthly release deployments.

Skills

Experience in L1 support roles

Basic understanding of VisionPLUS 10 (Flex)

Exposure to JCL

Exposure to COBOL

Exposure to VSAM

Exposure to CICS

Basic Linux commands

Strong communication

Customer service orientation

Experience with ITSM tools

Tools

SQL/DB2

Linux

ServiceNow

Remedy

Job description

Key Responsibilities

• Monitor application and batch job alerts related to VisionPLUS 10 (Flex).
• Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc.
• Handle initial triage of incidents and user tickets.
• Provide quick fixes and workarounds for known issues.
• Maintain SOP documentation and knowledge base for recurring issues.
• Escalate unresolved or complex problems to L2/L3 teams.
• Coordinate with development, infrastructure, and vendor teams.
• Support monthly release deployments and patching activities.
• Prepare RCA and incident reports.
• Serve as the first point of contact for VisionPLUS 10 -related incidents and service requests.
• Assist with routine tasks such as password resets, account unlocks, and basic configuration changes.

Required Skills & Experience

• 2 to 5 years relevant experience in L1 support roles, preferably in banking or card systems.
• Basic understanding of VisionPLUS 10 (Flex) architecture and core modules.
• Exposure to JCL, COBOL, VSAM, CICS is a must.
• Exposure to Microfocus environment (Flex) is a must – Basic Linux commands, WinSCp, Putty, DMC, Scheduler for Open Technologies
• Familiarity with SQL/DB2 and log analysis – Good To Have
• Strong communication and customer service orientation.
• Experience with ITSM tools (e.g., ServiceNow, Remedy)
• Knowledge of ITIL practices preferred – Good To Have

To Apply, please email your updated resume to [e-mail]

Regret to inform that only shortlisted candidates will be notified.

CEI: R25127749

EA License: 14C7275