L1 Maintenance Engineer

RFNet Technologies Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking an L1 IT Maintenance Engineer to ensure round-the-clock monitoring and maintenance of IT systems. This role requires skills in troubleshooting, system support, and collaboration with third-party vendors. Ideal candidates should possess relevant qualifications in IT or related fields and have a proactive approach to problem-solving.

Qualifications

• Relevant experience in IT system support and hardware maintenance.
• Basic knowledge in networking and database management is a plus.
• Strong communication skills required.

Responsibilities

• Monitor and maintain the system to ensure uptime.
• Respond to incident/service calls and troubleshoot issues.
• Coordinate with third-party suppliers for problem resolution.

Skills

Troubleshooting

Communication

Interpersonal Skills

Critical Thinking

Education

Diploma, Higher NITEC in Electrical, Electronics, IT, or equivalent

Job description

L1 IT Maintenance Engineer

Job Description

- Round-the-clock monitoring and maintenance of the system (hardware and software) to ensure system uptime in accordance with SLA commitments.

- Respond to all incident/service calls and be the first responder on site to troubleshoot and resolve incidents, including basic repairs or parts replacements.

- Create, update, and track tickets in the ticketing tool to closure, observing SLA commitments.

- Escalate when necessary in accordance with the escalation matrix.

- Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.

- Coordinate and work with third-party suppliers or other contractors to identify causes of issues (e.g., hardware, software, network problems) that may affect proper functioning of the system.

- Liaise and work closely with customers to address service concerns and solve technical problems.

- Work with the technical team to resolve more advanced issues when necessary.

- Perform Install/Move/Add/Change (IMAC) activities as tasked.

- Ensure all materials are properly documented and handed over during shift changes.

- Perform any ad-hoc duties as assigned.

- Build sustainable relationships and engage customers by taking the extra mile.

Job Requirements

- Diploma, Higher NITEC in Electrical, Electronics, IT, or equivalent.

- Singapore Citizen preferred.

- Relevant experience in IT system support and hardware maintenance.

- Experience in electrical/mechanical drawing, service/repair manuals, and diagrams will be an added advantage.

- Basic knowledge in networking and database management will be an added advantage.

- Airport operations background will be an added advantage.

- Strong communication and interpersonal skills. Self-starter, self-motivated, and critical thinker who embraces challenges.

- Ability to work responsibly, independently, and in a team.

- Able to interact with all levels of people and work under stress.

- Training will be provided.

- Must be able to perform shift work.

Additional

• Rotating 12-hour shifts or as assigned.