L1 /L2 Technical Service Engineer

GECO Asia Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading company in IT services is seeking a Level 1 Service Engineer to join their team in Singapore. This role involves providing top-notch IT support to clients, troubleshooting various technical issues, and contributing to projects. Ideal candidates should have strong communication skills, a background in IT support, and a passion for customer service.

Qualifications

• 1–2 years of IT support experience, preferably in MSP or SI.
• Familiarity with relevant tools and technologies.
• Relevant certifications like ITILv4, CCNA, or MCSA are a plus.

Responsibilities

• Provide front-line IT support via phone, email, and other channels.
• Troubleshoot issues on Windows, Mac, networks, printers, and Office 365.
• Use RMM tools to monitor and maintain client systems.

Skills

Windows

Mac

Office 365

Basic networking

Excellent communication

Customer service

Education

Degree or diploma in IT

Tools

NinjaOne

PRTG

Huntress

Job description

Job Summary:

We’re looking for a Level 1 Service Engineer to be the first line of IT support for our clients. You’ll handle day-to-day tech issues, maintain documentation, provide system monitoring, and contribute to occasional project tasks. If you're passionate about solving problems and providing great customer service, this role is for you.

Key Responsibilities:

• Provide front-line IT support via phone, email, and other channels
• Troubleshoot issues on Windows, Mac, networks, printers, and Office 365
• Use RMM tools to monitor and maintain client systems
• Update documentation and manage service tickets efficiently
• Participate in project tasks like workstation setups or software installs
• Escalate complex issues to L2/L3 engineers when needed
• Follow SOPs and adhere to service standards and schedules

Requirements:

• 1–2 years of IT support experience (MSP or SI experience is a plus)
• Strong knowledge of Windows, Mac, Office 365, and basic networking
• Familiarity with tools like NinjaOne, PRTG, Huntress, or similar
• Excellent communication and customer service skills
• Degree or diploma in IT or equivalent hands-on experience
• Relevant certifications (e.g., ITILv4, CCNA, MCSA) are a bonus