L1 IT support (CyberArk)

PERSOLKELLY SINGAPORE PTE. LTD.; Singapore; Hybrid; SGD 36,000 - 60,000; Full time

Job summary

A leading HR solutions provider in Singapore is seeking a CyberArk Support Specialist to manage user queries and assist with credential management for their CyberArk system. The role requires at least 1 year of IT support experience and familiarity with CyberArk solutions. Candidates must be flexible to work in shifts and have a strong understanding of change management processes. This role offers the opportunity to work in a dynamic environment providing 24/7 support.

Qualifications

• Minimum of 1 years of experience with IT support.
• Experience in managing change management processes.
• Familiarity with CyberArk PAM solutions.

Responsibilities

• Handle and resolve user queries related to CyberArk.
• Assist users in obtaining credentials for access.
• Verify details of proposed changes before implementation.
• Work in a shift-based environment for 24/7 support.
• Generate and maintain reports related to CyberArk activities.

Skills

IT support experience

Change management processes

CyberArk knowledge

Shift flexibility

Tools

CyberArk PAM

Job description

Job Overview:

We are seeking a CyberArk Support Specialist to join our team. This role focuses on supporting essential credential management for our CyberArk system and assisting users with various tasks. The ideal candidate will have hands-on experience with CyberArk, a solid understanding of change management processes, and the ability to work efficiently in a shift-based environment.

Key Responsibilities:

• User Query Management: Handle and resolve user queries related to CyberArk, providing timely and accurate support.
• Credential Assistance: Assist users in obtaining credentials for access to various systems and applications as per Part B requirements.
• Verification: Thoroughly verify the details of proposed changes before implementation to ensure accuracy and compliance.
• Shift Operations: Work in a shift-based environment, including graveyard shifts, to provide 24/7 support. Perform shift handovers and ensure continuity of operations.
• Report Generation: Generate and maintain various reports related to CyberArk activities and incidents.
• Shift Work Log: Prepare and update shift work logs, documenting key activities, issues, and resolutions.
• Mandane Tasks: Assist with routine and administrative tasks as needed to support overall operations.
• Security Policies: Adhere to and enforce security policies and procedures as governed by the organization.
• Learning and Development: Continuously update knowledge of CyberArk and related technologies. Willingness to learn new skills and adapt to evolving requirements.

Qualifications:

• Minimum of 1 years of experience with IT support, including handling user queries and managing credentials.
• Proven experience in managing change management processes and verifying change details.
• Familiarity with CyberArk PAM (Privileged Access Management) solutions is a plus point
• Any experience in other Privileged Access Management is advantageous

Shift Flexibility:

• Must be available to work in shifts, 8 hour blocks on weekdays / 12 hour block on weekends (average 40 hours per week)

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.