L1 Desktop Support Engineer / Work In Schools (Up to $2200) | Islandwide

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Desktop Support professional for a 1-year renewable contract. The role involves troubleshooting client platform issues, managing ICT equipment, and providing end-user support across various locations. Ideal candidates should possess a Nitec/Diploma in IT and strong communication skills.

Qualifications

• Minimally Nitec/Diploma in Information Technology or similar fields.
• Good communication and interpersonal skills.
• Physically fit to carry heavy IT equipment.

Responsibilities

• Perform troubleshooting for client platform-related problems.
• Respond promptly to incidents and provide timely resolutions.
• Monitor agreed service levels and document system configurations.

Skills

Troubleshooting

Client Management

Communication

Interpersonal Skills

Education

Nitec/Diploma in Information Technology

Job description

Position – Desktop Support
Location – Islandwide Location Available
Duration – 1 Year Contract (Renewable)
Working Hours – Mon to Fri, Office Hours
Salary - $2000-$2400

Responsibilities:
End User Support - Client Management:

• Perform troubleshooting for client platform-related problems.

• Respond promptly to incidents, investigate, and provide timely resolutions.

• Handle service requests related to client platforms.

• Monitor the agreed service level, document system configurations, and provide regular reporting.

• Participate in client platform implementation and upgrade projects.

• Follow up with vendors for hardware replacements.

• Manage asset records and user account management (e.g., password creation, reset, and deletion).

• Perform local server administration to facilitate software distribution and patch management service.

• Manage client platform implementation/upgrade projects.

• Ensure deliverables meet service level requirements and propose/implement action plans when required.

• Establish facility management standards/best practices to ensure operational consistency across project/facility management teams.

• Submit progress reports.

ICT Equipment Support:

• Troubleshoot and resolve ICT equipment incidents, set up equipment, and provide support for all ICT-related issues.

• Set up ICT equipment and provide support for all ICT-related issues.

• Update ICT equipment records in the Management System within 3 working days.

• Assist in pushing mobile carts to classrooms.

• Carry out routine and operational scheduled work.

• Regularly build and maintain hard disk images.

• Carry out re-installation (cloning) of desktop images.

• Conduct annual physical stock takes for ICT equipment.

Requirements:
• Minimally Nitec/Diploma in Information Technology or similar fields
• Must be willing to travel islandwide to support various MOE schools.
• Must be physically fit to carry heavy IT equipment up and down stairs, as not all schools have lifts.
• Good communication and interpersonal skills, with the ability to express themselves clearly in both spoken and written English.
• Must be comfortable undergoing security clearance

Tan Wen Sin (R23118072)
RecruitFirst Pte Ltd (E.A. 13C6342)